Product expertise and training: Thoroughly understanding and effectively communicating all our policies, procedures, and product advantages to enable revenue growth for assigned Dealers
Dealer Program representation: Acting as the primary point of contact for the Dealer Program within your assigned divisions, addressing all Heartland payments-related inquiries
Attention to detail: Ensuring efficient and professional communication and mentorship for all Dealers and prospective Dealers
Resource mastery: Demonstrating in-depth knowledge of all Dealer-facing documentation, including the Dealer Manual, processes, price lists, authorized Dealer list, and training materials
Sales and support: Assisting Dealers in lead submission and fostering relationships with Inside Heartland card and payroll partners
Escalation resolution: Serving as the primary contact for resolving any Dealer-related escalations
Dealer Development: Recruit New Dealers to cover all products in all major markets of divisions covered
Foster positive and respectful relationships with all existing Dealers in their division
Touch base with every Dealer in their divisions 1-2 times a month
Strategically coordinate visits timed with events where their Dealers will be present
Creating community and harmony between individual Dealers and other divisions, such as card and payroll