Service Representative I at Stanley Black & Decker

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Tools, Manufacturing, Consumer GoodsIndustries

Requirements

Ability to work Monday through Friday full-time with additional hours as needed to meet customer demands
Bilingual proficiency preferred
Experience reading schematics and determining parts needed for specific tool repairs
Experience in a customer-facing role within a Retail/Service environment
A high degree of integrity and accountability
Dependability, reliability, and the ability to work with minimal supervision
Superior customer service and salesmanship skills
Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, Outlook

Responsibilities

Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders
Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services
Conduct customer sales and service both at the counter and via phone
Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Skills

Key technologies and capabilities for this role

Customer ServiceSalesProduct KnowledgeProblem ResolutionBilingual ProficiencyReading SchematicsOrder Processing

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The role includes a competitive salary and benefits such as medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, tuition reimbursement, and discounts on Stanley Black & Decker tools.

Is this a remote position or on-site?

This is an on-site position in Charlotte, NC, as part of the T&O Commercial team.

What skills and experience are required for this role?

Required skills include superior customer service and salesmanship, experience in a customer-facing retail/service role, bilingual proficiency preferred, experience reading schematics for tool repairs, and excellent Microsoft Office skills including Excel, PowerPoint, Word, and Outlook.

What is the company culture like at Stanley Black & Decker?

The company values people with purpose, integrity, relentless pursuit of excellence, and a desire to make the world better, with a diverse team of over 50,000 professionals focused on beloved brands.

What makes a strong candidate for this Service Representative role?

Strong candidates love to learn and grow, embrace innovation, demonstrate high integrity, accountability, dependability, and can work with minimal supervision while handling full-time Monday-Friday hours plus extra as needed.

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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