Service Provider Manager at Zalando

Bydgoszcz, Kuyavian-Pomeranian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Logistics, RetailIndustries

Requirements

Skilled at delivering results with minimal supervision in dynamic and ambiguous environments
Strong business and logistics acumen with critical thinking and exceptional problem-solving skills
Strong understanding of customer care, e-commerce supply chains, warehousing, and outsourcing mechanisms
Experience in data analysis using PostgreSQL
Proficient in Google Sheets for building reports and tools
Experience with Python for automation and advanced data analysis (a plus)
Familiar with Lean culture and actively seeking out waste to improve processes
Ability to prioritize activities based on value and impact
Excellent communication skills in both Polish and English, capable of challenging and constructive conversations, and leveraging relationships
Hands-on mentality, thriving in fast-paced environments handling multiple topics simultaneously, always seeking improvements

Responsibilities

Proactively manage relationships with internal departments and external service providers, anticipating issues to prevent deviations in budget and quality
Act as a trusted partner for stakeholders, communicating clearly and effectively in a matrix organization, leading cross-functional teams to achieve shared goals
Use data-driven analytical thinking to solve complex problems, applying past learnings and identifying patterns
Challenge existing processes to raise standards and improve performance
Manage partners based on defined SLAs and KPIs, ensuring compliance with regulations and company guidelines
Proactively identify, escalate challenges and risks to maintain smooth operations
Create and deliver new metrics using available data for deeper insights and continuous improvement
Analyze data, generate insights, identify trends and opportunities to improve business

Skills

Relationship Management

Data Analysis

Problem Solving

Performance Management

SLAs

KPIs

Logistics

Supply Chain Management

E-commerce

Warehousing

Outsourcing

Customer Care

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees