Service Operations Specialist at Lumos

Osceola, Iowa, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Reside within 30 minutes of Pinellas, FL
Strong verbal and written communication skills
Experience interacting directly with customers to troubleshoot
Safe driving record
Experience using MS Office Suite
Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607)
Experience maintaining power equipment

Responsibilities

Installing, testing, and maintaining services and equipment in homes and businesses
Setting up fiber facilities, including Multi-Ports
Removing company-owned ONTs as needed
Handling provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more
Installing cross-connects at cross-connect and LCC cabinets for fiber circuits
Working onsite with customers and in collaboration with the Service Operations Center (SOC)
Performing preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites
Conducting advanced OTDR traces & fiber characterization
Installing and troubleshooting basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.)
Managing data entry tasks, including updating trouble tickets, orders, timesheets, etc
Serving as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment
Supporting RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades
Assisting Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment

Skills

Key technologies and capabilities for this role

GPONPONRoutersSwitchesDSLONTMulti-PortsCross-ConnectsProvisioningTroubleshootingFiber InstallationTestingMaintenance

Questions & Answers

Common questions about this position

Is this a remote position, and what are the location requirements?

This is a remote position with on-site responsibilities; technicians are dispatched to client locations as needed, and candidates must reside within 30 minutes of Pinellas, FL.

What are the key responsibilities of the Service Operations Specialist?

Responsibilities include installing, testing, and maintaining services and equipment in homes and businesses, setting up fiber facilities, handling provisioning and troubleshooting of GPON/PON, routers, switches, DSL equipment, and performing advanced OTDR traces and fiber characterization.

What is the company culture like at Lumos?

Lumos has a startup mindset with no hierarchy, only hustle; they emphasize servant leadership, putting people first, solving problems for customers and teammates, and continuous reinvention to deliver exceptional customer experiences.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Service Operations Specialist role?

Strong candidates should have hands-on experience with fiber optic installations, GPON/PON troubleshooting, OTDR traces, fiber characterization, and equipment maintenance, and must be able to work onsite in Pinellas, FL area.

Lumos

SaaS management and identity governance platform

About Lumos

Lumos provides a platform for managing software applications, user access, and vendor relationships, specifically designed for IT and security teams. The platform automates routine tasks such as access provisioning and user access reviews, which helps reduce the workload on these teams and allows them to focus on more strategic projects. Unlike many competitors, Lumos emphasizes integration and automation, which leads to significant cost savings and improved efficiency for its clients. The goal of Lumos is to streamline IT operations, enhance security measures, and ensure compliance with various regulatory standards, ultimately helping organizations save time and reduce operational costs.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$63.2MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees