Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Payments, FintechIndustries
Requirements
- 5 or more years of relevant work experience with a Bachelor's Degree, or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD), or 0 years of work experience with a PhD
- Preferred: 6 or more years of work experience with a Bachelor's Degree, or 4 or more years of relevant experience with an Advanced Degree, or up to 3 years of relevant experience with a PhD; or 8 or more years of relevant work experience with a Bachelor Degree, or 7 or more relevant years of experience with an Advanced Degree, or 3 or more years of experience with a PhD
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
- Excellent verbal, written, presentation and interpersonal skills
- Strong collaboration skills
- Demonstrated technical aptitude
- Able to set priorities, influence others, and manage expectations
- Self-starter with a demonstrated ability to achieve results as part of an effective team, effectively prioritize and multi-task under deadlines
- Demonstrated understanding of the payment and data processing industries including industry trends and high-level business drivers
- Exhibit advanced planning, organizational and problem solving skills
- Demonstrated strong leadership capabilities
- Demonstrated ability to work in a complex organization to figure out business and customer needs, providing the best solution to meet those needs
- Experience with digital payments
Responsibilities
- Act as the liaison between Client Services (CS) and Product
- Serve as a thought leader and authority on client experience and enablement functions and needs
- Excel at matrix management to ensure CS Stakeholders are aware of product enhancements and have a voice in helping mold the deployment process to ensure a scalable, simple enablement process with a client lens
- Work with specialized teams as the voice of Client Services to develop and deliver the support model for Visa Inc. issuers, acquirers, processors, Fintechs and merchants worldwide
- Engage early in the product development process to comprehend the strategy, provide input in the design and development stage, define implementation, support and client communication requirements
- Ensure readiness by gathering feedback from Client Services stakeholders as well as clients to ensure continued improvement to processes and products
- Manage complex and strategic Visa initiatives as the key CS stakeholder representing the division’s needs for successful enablement and launch
Skills
Client Services
Product Management
Matrix Management
Stakeholder Engagement
Product Enablement
Customer Experience
Implementation Planning
Support Model Development
Fintech
Payments Processing
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
Related Jobs
RemoteRemoteSenior Client Success Manager
Heartbeat HealthSalary not specified
RemoteCustomer Experience Manager – GM Energy
General MotorsSalary not specified
RemoteClient Experience Specialist
SmartAssetSalary not specified
- Full Time
- Entry Level & New Grad
RemoteEnablement Program Manager
BlueCatSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteCustomer Care Advocate
iRhythm TechnologiesSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteStrategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
RemoteSolutions Consultant
AltiumSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)