Service Engineer

India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, TelecommunicationsIndustries

Requirements

Candidates must possess at least 6 years of relevant industry experience and proficiency in at least one programming language such as Java, C/C++, C#, .NET, Python, JavaScript, or HTML. A strong understanding of relational databases like MySQL, including writing efficient SQL queries, is necessary. Familiarity with QOS & SIP End-to-End call flow troubleshooting of VoIP services, security frameworks (JWT, OAuth2, SAML), and network protocols (TCP/UDP/IP, SIP, HTTP/HTTPS, SSL/TLS, XMPP) is required. Experience with AI, cloud environments, and bug tracking tools like JIRA is also needed, along with excellent verbal and written communication skills.

Responsibilities

The Service Engineer will take ownership of technical issues, provide expert support, and lead root cause analysis for customer problems. They will collaborate with engineering teams, handle complex escalations, and improve support processes. This role involves creating automation tools, sharing knowledge, updating Jira, and participating in customer calls for troubleshooting. The engineer will also be part of an on-call rotation to ensure continuous support.

Skills

Java

C++

.NET

Python

JavaScript

HTML

MySQL

SQL

QOS

SIP

VoIP

JWT

OAuth2

SAML

TCP/UDP/IP

HTTP/HTTPS

SSL/TLS

XMPP

Root Cause Analysis

Automation

Cloud Computing

JIRA

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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