Site Reliability Engineer
Stitch FixFull Time
Mid-level (3 to 4 years)
Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.
Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits.
We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.
The ideal candidate for Virtuous embodies our values by:
Find our core values & more here.
We’re looking for a Site Reliability Engineer (.NET) to join our Engineering team. This is a cross-functional role that lives within Engineering but works deeply embedded with our Support team. You’ll report directly to the Director of Engineering, with a dotted-line to the Director of Technical Support.
Your mission is to increase product reliability and support efficiency by resolving advanced customer issues or bugs, building internal tooling, and strengthening engineering-minded practices within Tier 2 Support. This role is ideal for someone who thrives at the intersection of development, diagnostics, and Technical Support.
You’ll be the go-to engineer for tackling tough customer issues that reach Tier 2 and require deep application or systems knowledge. This includes:
You’ll help our Support team move faster by creating the tools they need to solve more problems independently. You will:
You’ll help foster deeper engineering knowledge within Support by:
Nonprofit CRM and fundraising platform
Virtuous provides a customer relationship management (CRM) and fundraising platform specifically designed for nonprofit organizations. The platform helps these organizations manage their donor relationships and enhance their fundraising efforts. It includes tools for donor management, marketing automation, and executing campaigns across multiple channels. Users can analyze donor data through segmentation analytics and automate personalized donor journeys, which helps create a more engaging experience for supporters. Unlike many competitors, Virtuous focuses on treating all donors as major donors, which encourages long-term relationships and support. The goal of Virtuous is to simplify the fundraising process for nonprofits, enabling them to effectively connect with their donors and increase their overall impact.