Site Reliability Engineer (.Net)

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Nonprofit Technology, SoftwareIndustries

Requirements

Candidates must have 5+ years of software engineering experience with strong expertise in .NET (C#, ASP.NET Core). Experience in SaaS environments and a deep understanding of multi-tenant systems, APIs, and distributed application behavior are required. The ideal candidate enjoys debugging complex edge cases and possesses strong communication skills for effective partnership.

Responsibilities

The Site Reliability Engineer will resolve complex customer issues and bugs by troubleshooting .NET service behaviors, data anomalies, or performance bottlenecks and debugging support requests requiring engineering insight. They will drive bug resolution by identifying root causes and delivering fixes, maintain empathy during incident response, and join customer calls to investigate issues firsthand. Additionally, the engineer will build and maintain internal diagnostics tools, dashboards, and scripts, create reusable utilities for inspecting customer environments, and identify patterns in escalations to reduce friction through automation. They will also mentor Tier 2 agents on technical systems and debugging practices, host working sessions on incident root causes, and collaborate to improve workflows and escalation paths.

Skills

Site Reliability Engineering

.NET

Software Platform

Fundraising Software

Marketing Software

Volunteerism Software

Online Giving Software

Customer Support

Bug Resolution

Internal Tooling

Engineering Practices

Virtuous

Nonprofit CRM and fundraising platform

About Virtuous

Virtuous provides a customer relationship management (CRM) and fundraising platform specifically designed for nonprofit organizations. The platform helps these organizations manage their donor relationships and enhance their fundraising efforts. It includes tools for donor management, marketing automation, and executing campaigns across multiple channels. Users can analyze donor data through segmentation analytics and automate personalized donor journeys, which helps create a more engaging experience for supporters. Unlike many competitors, Virtuous focuses on treating all donors as major donors, which encourages long-term relationships and support. The goal of Virtuous is to simplify the fundraising process for nonprofits, enabling them to effectively connect with their donors and increase their overall impact.

Phoenix, ArizonaHeadquarters

2014Year Founded

$50.8MTotal Funding

LATE_VCCompany Stage

Consulting, Social ImpactIndustries

51-200Employees