Service Desk Technician

Odenton, Maryland, United States

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$50,000 – $60,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, CybersecurityIndustries

Requirements

Candidates should possess at least one professional IT certification, such as MCP, CompTIA Network+, or ITIL v4 Foundations. A minimum of 2 years of help desk or service desk experience is required, along with demonstrated expertise in Microsoft 365 applications, particularly in troubleshooting and configuring Outlook, Word, Excel, and Teams. A solid understanding of Windows desktop operating systems is essential, with the ability to troubleshoot and resolve hardware and software issues efficiently.

Responsibilities

The Service Desk Technician will provide first-level support by promptly and efficiently responding to and resolving user-reported issues. They will offer deskside assistance at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow. The technician will collaborate with end-users to troubleshoot and diagnose technical problems, while logging, tracking, and prioritizing service desk tickets in a timely manner. Additionally, they will conduct routine maintenance activities, including system updates, patches, and software installations, and act as a liaison between end-users and Tier 2 support teams for quick resolution of complex issues.

Skills

Microsoft 365

Outlook

Word

Excel

Teams

Windows Operating Systems

Troubleshooting

Help Desk

ITIL v4 Foundations

MCP

CompTIA Network+

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Pittsburgh, PennsylvaniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Medical Leave

Unlimited Paid Time Off

Paid Holidays

Monthly Wellness Stipend

Professional Development Budget

Mental Health Support

Employee Discounts

Adoption Assistance

Backup Child and Elder Care Program

Pre-tax Commuter Benefits

Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.

Continuous updates needed due to rapid AI advancements could be costly.

Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.

Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.

Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.

V2X communication technologies enhance vehicle interaction with the environment.

Edge computing enables real-time data processing, improving automated driving performance.

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