Service Desk Technician at Latitude AI

Odenton, Maryland, United States

$50,000 – $60,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, CybersecurityIndustries

Skills

Key technologies and capabilities for this role

Microsoft 365OutlookWordExcelTeamsWindows Operating SystemsTroubleshootingHelp DeskITIL v4 FoundationsMCPCompTIA Network+

Questions & Answers

Common questions about this position

What is the salary range for the Service Desk Technician position?

The salary range is $50,000 - $60,000 per year.

Is this position remote or onsite?

This is an onsite position where you'll spend 75% of your time at the customer site.

What skills and experience are required for this role?

Requirements include at least one professional IT certification (e.g., MCP, CompTIA Network+, ITIL v4 Foundations preferred), 2+ years of help desk or service desk experience, proficiency in Microsoft 365 applications like Outlook, Word, Excel, and Teams, and solid understanding of Windows desktop operating systems for troubleshooting.

What does the work environment look like for this position?

The role is dynamic and involves spending 75% of time at a key customer site providing deskside assistance and first-level IT support.

What makes a strong candidate for this Service Desk Technician role?

Strong candidates will have 2+ years of help desk experience, at least one IT certification with ITIL v4 preferred, demonstrated Microsoft 365 expertise, and strong Windows troubleshooting skills.

Latitude AI

Develops automated driving technologies for vehicles

About Latitude AI

Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.

Pittsburgh, PennsylvaniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Medical Leave

Unlimited Paid Time Off

Paid Holidays

Monthly Wellness Stipend

Professional Development Budget

Mental Health Support

Employee Discounts

Adoption Assistance

Backup Child and Elder Care Program

Pre-tax Commuter Benefits

Employer-paid Group Term Life Insurance

Risks

Competition from tech giants like Tesla and Google may impact market share.

Continuous updates needed due to rapid AI advancements could be costly.

Consumer skepticism and regulatory hurdles may slow technology adoption.

Differentiation

Latitude AI combines startup agility with Ford's manufacturing excellence.

Focuses on hands-free, eyes-off driver assist systems for Ford vehicles.

Operates independently while serving millions of Ford customers.

Upsides

Increased investment in AI-driven automotive technologies boosts sensor fusion advancements.

V2X communication technologies enhance vehicle interaction with the environment.

Edge computing enables real-time data processing, improving automated driving performance.

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