IT Service Desk Manager (Remote)
Rula157,700 - 176,200 USD/year
- Full Time
- Junior (1 to 2 years), Senior (5 to 8 years)
$50,000 – $60,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, CybersecurityIndustries
Requirements
Candidates should possess at least one professional IT certification, such as MCP, CompTIA Network+, or ITIL v4 Foundations. A minimum of 2 years of help desk or service desk experience is required, along with demonstrated expertise in Microsoft 365 applications, particularly in troubleshooting and configuring Outlook, Word, Excel, and Teams. A solid understanding of Windows desktop operating systems is essential, with the ability to troubleshoot and resolve hardware and software issues efficiently.
Responsibilities
The Service Desk Technician will provide first-level support by promptly and efficiently responding to and resolving user-reported issues. They will offer deskside assistance at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow. The technician will collaborate with end-users to troubleshoot and diagnose technical problems, while logging, tracking, and prioritizing service desk tickets in a timely manner. Additionally, they will conduct routine maintenance activities, including system updates, patches, and software installations, and act as a liaison between end-users and Tier 2 support teams for quick resolution of complex issues.
Skills
Microsoft 365
Outlook
Word
Excel
Teams
Windows Operating Systems
Troubleshooting
Help Desk
ITIL v4 Foundations
MCP
CompTIA Network+
Latitude AI
Develops automated driving technologies for vehicles
About Latitude AI
Latitude AI develops automated driving technologies aimed at enhancing the driving experience. Their primary product is a hands-free, eyes-off driver assist system designed for next-generation Ford vehicles. This system allows drivers to engage in other activities while the vehicle manages driving tasks, thereby making driving safer and less stressful. Latitude AI stands out from competitors by combining the agility of a startup with the manufacturing capabilities of Ford, enabling rapid development and integration of advanced technologies into vehicles. The company's goal is to redefine how people interact with their cars, improving safety and providing drivers with more free time during their journeys.
Key Metrics
Pittsburgh, PennsylvaniaHeadquarters
2022Year Founded
VENTURE_UNKNOWNCompany Stage
Robotics & Automation, Automotive & TransportationIndustries
201-500Employees