Service Desk Tech II

Houston, Texas, United States

Apply with AI Apply

$80,000 – $104,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, SoftwareIndustries

Requirements

Candidates must have experience supporting and administering Windows PCs and Apple macOS, as well as mobile devices like Apple iOS and Android. A strong understanding of IT incident resolution for services such as MS Office 365, account provisioning, global networks, printing, and conferencing is required. Experience with IT hardware/device provisioning, software and licensing administration, and IT system administration is also necessary. The role requires the ability to partner and communicate effectively with all levels of the organization, including senior and executive management.

Responsibilities

The Service Desk Tech II will lead day-to-day IT service desk operations globally, enhancing customer-centric IT support capabilities. Responsibilities include investigating and resolving IT incidents across various platforms and applications, supporting onsite conferencing technology and office infrastructure, and administering IT hardware and software assets. They will also manage account provisioning, contribute to the IT knowledge base, and collaborate with the Cybersecurity team for data and device security.

Skills

Service Desk

IT Support

Troubleshooting

Customer Service

Technical Support

Fluence

Provides energy storage technology and solutions

About Fluence

Fluence Energy provides energy storage technology and digital applications specifically designed for renewable energy. Their products include systems that store electricity generated from renewable sources, which can be tailored to meet the needs of various clients, such as utilities, developers, and commercial businesses. Fluence's solutions are comprehensive, offering all the necessary equipment and services to implement energy storage effectively. What sets Fluence apart from its competitors is its focus on optimizing energy storage for demanding industrial applications and its partnership with Siemens and AES, which enhances its credibility and resources. The company's goal is to facilitate the transition to renewable energy by providing efficient and reliable energy storage solutions.

None, VirginiaHeadquarters

2018Year Founded

$250MTotal Funding

IPOCompany Stage

Data & Analytics, EnergyIndustries

1,001-5,000Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Pet Insurance

401(k) Company Match

Performance Bonus

Risks

Securities law investigation may damage Fluence's reputation and investor confidence.

Rebecca Boll's resignation could disrupt product development and innovation.

Reliance on a single Utah facility poses production and supply chain risks.

Differentiation

Fluence offers turnkey energy storage solutions tailored for industrial applications.

Partnerships with Siemens and AES enhance Fluence's credibility and technological capabilities.

Fluence's AI-powered software, Mosaic, optimizes battery asset management efficiently.

Upsides

Fluence's $400 million convertible security offering strengthens its financial position.

Partnership with Excelsior Energy Capital expands Fluence's U.S. market presence.

Domestic manufacturing in Utah reduces supply chain risks and costs.

Land your dream remote job 3x faster with AI

Try Jobo Free