Service Desk Specialist II at Astra

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

At least 2 years of experience with helpdesk support and customer service (minimum qualification; 2-3 years preferred)
Familiarity with macOS, Windows, and ChromeOS operating systems (strong understanding preferred)
Inclined to Google things you don’t know before asking someone
Love technology and delivering great customer service
Ability to perform office-related tasks, including prolonged sitting or standing, moving within an office environment, using a computer, and communicating effectively
Ability to handle occasional repetitive motion or movements of the wrists, hands, and/or fingers (for some positions)
Good understanding of AV systems (including Zoom and Hangouts) (preferred)
Friendly personality and love to teach others (preferred)
Great at communicating with all types of people and personalities (preferred)

Responsibilities

Provide IT Support to employees via in-office and remote support through the ticketing system
Be a point of contact for Support, working with the AV team, IT Engineering team, and Workplace team
Assist with onboarding new hires, including hardware deployment, equipment setup, and administering the SaaS app portfolio through the SSO tool
Coordinate with the IT Logistics team to maintain in-office inventory accuracy
Provide support for main software platforms: Gmail, Slack, Okta, and Zoom
Troubleshoot and support macOS, ChromeOS, and Windows
Become familiar with all aspects of the IT environment to help support, maintain, and scale it
Assist in keeping the knowledge base and documentation up-to-date
Troubleshoot and fix desktop/computer hardware and software issues while delivering excellent customer service
Put learning into practice in line with company and client policies and procedures

Skills

macOS

Windows

ChromeOS

Gmail

Slack

Okta

Zoom

SSO

ticketing system

hardware troubleshooting

software troubleshooting

onboarding

helpdesk support

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees