Service Desk Specialist at Astra

Greenwich, Connecticut, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment
Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security topics
Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN
Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom)
Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority
Full time on site in an office environment
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Ability to perform office-related tasks which may include prolonged sitting or standing
Ability to move from place to place within an office environment
Ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Responsibilities

Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in person, phone, chat, and email-based support channels
Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility
Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office you’re based in
Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end user issues are fixed at their root and do not recur
Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user’s advocate ensuring their issues are fully fixed and they have an optimal IT experience
Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects

Skills

Key technologies and capabilities for this role

Hardware TroubleshootingSoftware SupportOperating SystemsMobility SupportUser Account ManagementTrading EnvironmentsIT Hardware SetupTicket TriageCustomer Service

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is a full-time on-site position in an office environment.

What technical skills are required for this role?

Candidates need 5+ years of relevant technical support experience, advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security, plus working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the physical requirements for this job?

The role requires the ability to lift and carry 50 pounds or more of equipment safely multiple times per day, perform office-related tasks including prolonged sitting or standing, move within the office, and communicate effectively.

What qualities make a strong candidate for this role?

A strong candidate has 5+ years of experience, advanced technical knowledge, the ability to work independently with minimal oversight, provide excellent customer service, and collaborate effectively with team members.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees