Service Desk & Facilities Specialist at SKIMS

Rotterdam, South Holland, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Packaged Goods, Technology, HealthcareIndustries

Requirements

Proactive attitude
Thrives in a hands-on, service-oriented role
Takes pride in helping others with practical solutions
Suitable for start of career or with more experience

Responsibilities

Managing the service desk mailbox and chat channels, ensuring timely responses and directing queries to the right people
Resolving first-line IT questions and escalating more complex technical issues as needed (coordinating with external IT partner)
Supporting the onboarding and offboarding processes for employees
Coordinating the seamless execution of in-house events, such as regional and global presentations, team celebrations, and client visits
Contributing to other Workspace Management initiatives or projects, such as annual anniversary celebrations (SKIMday), office renovations, and Health, Safety & Environment (HSE) initiatives
Maintaining the physical workspace of the Rotterdam office (140 employees) and supporting London (25 employees), Paris (5 employees), Berlin (20 employees), and Singapore (20 employees) offices
Serving as the first point of contact for employee queries globally (via chat and email) during Dutch office hours

Skills

Service Desk Management

Facilities Management

Workspace Management

IT Helpdesk

Hybrid Work Support

Employee Support

Global Collaboration

Office Operations

SKIMS

Designs and produces shapewear and loungewear

About SKIMS

SKIMS designs and produces underwear, loungewear, and shapewear that cater to a variety of body types. Their products are made to be comfortable while enhancing the natural shape of the wearer. The product line includes shapewear, stretchable underwear, and versatile loungewear, all aimed at modern consumers who value comfort and functionality. SKIMS primarily sells its products directly to customers through its website, allowing for better control over branding and customer experience. This direct-to-consumer approach helps the company maintain higher profit margins by eliminating middlemen. SKIMS stands out in the market by focusing on inclusivity and offering a wide range of sizes and styles, making it appealing to individuals looking for stylish and comfortable undergarments. The company's goal is to set new standards in the apparel industry by providing high-quality, comfortable clothing that meets the needs of diverse consumers.

Culver City, CaliforniaHeadquarters

2018Year Founded

$650.8MTotal Funding

SERIES_CCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Fertility Treatment Support

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Professional Development Budget

Risks

Loss of key marketing personnel could impact brand strategy and execution.

Increased competition in shapewear market may dilute Skims' market share.

Challenges in maintaining exclusivity as Skims expands into brick-and-mortar retail.

Differentiation

Skims offers a wide range of inclusive shapewear and loungewear.

The brand focuses on comfort and enhancing natural body shapes.

Skims employs a direct-to-consumer model for better brand control and profit margins.

Upsides

Expansion into men's wear taps into a new demographic and market share.

Collaborations with brands like The North Face enhance product offerings and appeal.

Opening permanent stores increases brand visibility and customer engagement.

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