Service Delivery Manager – HPE GreenLake Managed Services (Open) at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Strong knowledge of ITIL v3/4 Framework
Hands-on experience with ITSM tools and workflows (ServiceNow, Remedy, Jira, or equivalent)
Process knowledge of ISO 20000 & ISO 27001 standards
Proven Managed Services delivery experience in global enterprise environments
Strong people management, team leadership, and stakeholder management skills
Strong customer communication and governance experience
Operational excellence mindset with focus on continuous improvement
Experience in managing distributed teams and 24×7 support models
Knowledge of Incident, Problem, Change, Release, Service Request, and SLA management
Working knowledge of HPE GreenLake platforms, services, and delivery models
Understanding of IaaS, PaaS, AI and Hybrid Cloud operations
Experience in monitoring tools, automation, and observability platforms
Familiarity with compute, storage, backup, networking, and virtualization technologies

Responsibilities

Own end-to-end service delivery and ensure contractual SLA/KPI compliance
Act as the primary customer interface for delivery governance, escalations, and service improvement discussions
Drive ITIL and ITSM best practices across Incident, Change, Problem, Event, and Service Request management
Manage and mentor high-performing delivery teams, fostering accountability and collaboration
Conduct regular operational reviews, service governance meetings, QBRs, and continuous improvement workshops
Monitor service performance metrics and ensure proactive remediation of risks and service gaps
Ensure process compliance aligned to ISO 20000 (IT Service Management) and ISO 27001 (Information Security Management)
Collaborate with cross-functional teams for technical resolution, process optimization, automation, and delivery enhancements
Drive customer satisfaction (CSAT), contract renewals, account growth, and operational innovation
Implement service transformation initiatives, automation, and digital enablement where applicable
Manage critical escalations and crisis situations (Major Incidents / P1 Bridge calls)

Skills

ITIL

ITSM

SLA

KPI

Service Delivery

People Management

ISO Standards

Hybrid IT

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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