Service Delivery, Manager
AstraSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Software DevelopmentIndustries
Requirements
Candidates should possess a Bachelor’s degree or Master’s degree in Finance, Accounting, Engineering, Economics, or a related IT field, or equivalent experience in a related field. They must have at least 7 years of experience with comprehensive life cycles at ION or other software, consulting, or systems integration firms with delivery responsibility to client organizations, and 7+ years of relevant industry experience. Strong client-facing and influencing skills, excellent interpersonal skills, and excellent written and oral communication skills are required, along with the ability to work as part of a project team structure and the ability to work onsite at client locations.
Responsibilities
The Service Delivery Manager COE is responsible for defining the scope and strategy for delivering services to meet customers’ business requirements, managing CoE resources and revenue within a budget, serving as the primary contact for customer escalation issues, improving service maturity, expanding the CoE business line’s financial contributions, and working with Sales and Account Management to develop tailored CoE programs. They will also manage resource demand, attend staffing calls, provide regular reporting on service utilization and margin, and increase awareness and value recognition of CoE services to develop pipeline and customer references.
Skills
Service Delivery
Business Development
Account Management
Resource Management
Revenue Forecasting
Customer Satisfaction
Escalation Management
Process Improvement
Stakeholder Management
Quality Assurance
ION Group
Automation technology for financial sector clients
About ION Group
ION Group specializes in automation technology tailored for the financial sector, primarily serving institutional clients like investment banks, asset managers, and brokers. The company provides advanced software solutions that enhance trading, processing, and risk management activities in global financial markets. ION's products include sophisticated software platforms and APIs that enable clients to connect seamlessly to various trading venues and exchanges, ensuring efficient and accurate transactions. Unlike many competitors, ION stands out by acquiring entrepreneurial firms, which allows it to remain agile and responsive to market changes. The company's goal is to enhance efficiency and reduce operational risks for its clients through automation and innovative technology.
Key Metrics
London, United KingdomHeadquarters
1998Year Founded
$426.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Enterprise Software, FintechIndustries
5,001-10,000Employees