Service Coordinator at Proconex

Royersford, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, MetalsIndustries

Requirements

Ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time
Highly organized with strong attention to detail and time management skills
2 years of experience in service coordination, field service, or technical support role within the valves, industrial equipment, or mechanical services industry
Strong data entry experience with an ERP system
Associate degree in a relevant field such as mechanical engineering technology, industrial maintenance, or business administration required; bachelor’s degree preferred
Ability to lift up to 50 pounds
Legally eligible to work in the United States without company sponsorship

Responsibilities

Manage the scheduling, dispatch, and logistical coordination of mechanical service operations
Serve as the primary point of contact for customers regarding ongoing jobs
Allocate manpower and schedule technicians for calibration jobs
Coordinate third-party service providers when external support is necessary
Source and procure all necessary materials and equipment required for outage execution
Ensure technicians have the required documentation for site access, including ID, background checks, and drug screenings
Prepare and manage required test documentation for equipment calibration and service
Generate and send accurate quotes for service work
Handle purchasing parts as required for specific jobs
Manage all invoicing related to outage work and service work across multiple shop locations
Answer incoming service-related phone calls and provide customer support

Skills

Key technologies and capabilities for this role

SchedulingDispatch CoordinationLogisticsCustomer CommunicationTechnician AllocationProcurementQuotingInvoicingDocumentation ManagementCalibration CoordinationThird-Party Coordination

Questions & Answers

Common questions about this position

What experience is required for the Service Coordinator role?

Candidates need 2 years of experience in service coordination, field service, or technical support within the valves, industrial equipment, or mechanical services industry, along with strong data entry experience with an ERP system.

What are the travel requirements for this position?

The role requires the ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time.

What education is needed for the Service Coordinator job?

An Associate degree in a relevant field such as mechanical engineering technology, industrial maintenance, or business administration is required; a bachelor’s degree is preferred.

What key competencies are emphasized for this role?

The key competencies include Customer Service, Collaboration, Attention to detail, Time Management, Organization, and Communication.

What makes a strong candidate for the Service Coordinator position?

A highly organized individual with strong attention to detail, time management skills, relevant experience in service coordination or field service in industrial sectors, and the required education will stand out.

Proconex

Provider of process automation control systems

About Proconex

Proconex offers process automation control systems, valves, and control devices primarily for the industrial automation market in the Mid-Atlantic region. Their products, which include solenoids, measurement instrumentation, and boiler controls, help monitor and control various industrial processes to enhance efficiency and safety. By partnering with Emerson, Proconex provides a broad range of solutions and services, including installation and technical support. The company's goal is to improve operational efficiency and decision-making for industrial clients.

Royersford, PennsylvaniaHeadquarters

1948Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

51-200Employees

Benefits

Health Insurance

401(k) Company Match

Profit Sharing

Tuition Reimbursement

Risks

Emerging competitors may offer lower-cost solutions, threatening Proconex's market share.

Rapid AI advancements require Proconex to invest heavily in R&D.

Supply chain issues, especially in semiconductors, could delay Proconex's product deliveries.

Differentiation

Proconex partners with Emerson, enhancing their automation solutions' credibility and reach.

They offer a comprehensive range of products, from valves to turbine generators.

Proconex focuses on the Mid-Atlantic region, providing specialized local services.

Upsides

Rising demand for predictive maintenance boosts Proconex's advanced analytics offerings.

AI integration in automation enhances process control, benefiting Proconex's clients.

Sustainable solutions trend aligns with Proconex's energy-efficient automation technologies.

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