Service Center Specialist (Tamheer) at GE Healthcare

Riyadh, Riyadh Province, Saudi Arabia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Healthcare, Medical DevicesIndustries

Requirements

Full-time availability
Ability to act as the primary contact between customers and GEHC Service Support
Skills in customer call handling, job management, and FMI execution
Knowledge of remote service transfer, connectivity, power & grounding, installations, options & upgrades, and helium refill operations

Responsibilities

Customer call handling and call back
Corrective job creation, tracking, and closure
Remote service transfer
Customer site visit planned date change request
Remote Connectivity and Power & Grounding job management
Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
Dispatching field team members to corrective service requests with efficient planning, considering engineering proficiency and geographical circumstances
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues

Skills

Customer Call Handling

Job Management

FMI Execution

Remote Service Transfer

Dispatch Planning

Field Operations

Customer Satisfaction

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees