Service Center Specialist (Tamheer) at GE Healthcare

Riyadh, Riyadh Province, Saudi Arabia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Healthcare, Medical DevicesIndustries

Requirements

Full-time availability
Ability to act as the primary contact between customers and GEHC Service Support
Skills in customer call handling, job management, and FMI execution
Knowledge of remote service transfer, connectivity, power & grounding, installations, options & upgrades, and helium refill operations

Responsibilities

Customer call handling and call back
Corrective job creation, tracking, and closure
Remote service transfer
Customer site visit planned date change request
Remote Connectivity and Power & Grounding job management
Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
Dispatching field team members to corrective service requests with efficient planning, considering engineering proficiency and geographical circumstances
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues

Skills

Key technologies and capabilities for this role

Customer Call HandlingJob ManagementFMI ExecutionRemote Service TransferDispatch PlanningField OperationsCustomer Satisfaction

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

Is relocation assistance provided for this role?

No, relocation assistance is not provided.

What are the key responsibilities of the Service Center Specialist?

Key responsibilities include customer call handling and callbacks, corrective job creation and tracking, remote service transfer, FMI execution, dispatching field teams efficiently, and monitoring down systems until resolution.

What is the main role of the Service Center Specialist in relation to customers?

The specialist acts as the face of GEHC to customers and serves as the primary contact between the customer and GEHC Service Support.

What skills or experience would make a strong candidate for this position?

Strong candidates would have experience in customer service, job management, field dispatching with consideration for engineering proficiency and geography, and ensuring timely resolution of customer issues.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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