Senior WordPress Technical Support Engineer (Tier-3 Support) at Level

Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years of experience in WordPress plugin development
Strong proficiency in PHP, JavaScript, and CSS
Experience with Gravity Forms customization (highly desired)
Solid background in technical support or Tier 3 engineering — able to handle complex troubleshooting and customer-facing problem-solving
Familiarity with HelpScout (support tools) and GitHub (issue tracking and version control)
Strong written and verbal communication skills — able to file issues clearly and interact with both technical and non-technical users
Comfortable working with distributed teams and across different time zones
Ability to balance support responsibilities and development tasks effectively

Responsibilities

Serve as Tier 3 technical support, handling advanced customer inquiries related to integrations, bug reproduction, and complex troubleshooting
Diagnose, reproduce, and resolve issues by writing and testing code fixes (PHP, JavaScript, CSS)
File clear, detailed GitHub issues and manage issue tracking effectively
Deploy fixes and smaller development tasks to production
Collaborate with support staff, QA, and development team members to resolve open tickets and maintain a healthy backlog
Participate in weekly and bi-weekly team/customer review meetings to stay aligned with product priorities
(Optional) Support technical documentation by reviewing/verifying AI-generated docs for accuracy

Skills

WordPress

PHP

JavaScript

CSS

Gravity Forms

GitHub

Level

Flexible employee benefits and credit solutions

About Level

Level provides flexible employee benefits solutions aimed at enhancing employee satisfaction and retention for businesses. The company offers commercial credit cards and various benefit options, such as appreciation funds, education funds, and medical travel benefits, allowing employees to use their funds in ways that suit their individual needs. For example, appreciation funds can be spent on team-building activities, while education funds support professional development without upfront costs. Level partners with employers, who pay for these tailored solutions, enabling them to offer attractive benefits at a lower cost. The commercial credit cards, issued by Celtic Bank, simplify the management of these benefits, ensuring a smooth experience for employees. By focusing on user-friendly tools, Level seeks to create a balanced ecosystem that benefits both employees and employers.

New York City, New YorkHeadquarters

2018Year Founded

$30MTotal Funding

SERIES_ACompany Stage

Consulting, FintechIndustries

201-500Employees

Risks

Increased competition from fintech firms may erode Level's market share.

Reliance on Celtic Bank for credit cards poses potential regulatory risks.

Data privacy concerns could harm Level's reputation if not properly managed.

Differentiation

Level offers flexible, user-friendly employee benefits solutions tailored to individual needs.

Their commercial credit cards simplify benefit access and management for employees.

Level's focus on mental health benefits aligns with growing workplace wellness trends.

Upsides

Rising demand for flexible work benefits positions Level for growth and innovation.

Integration of digital wallets enhances user experience and platform appeal.

Personalized benefits packages attract diverse employee demographics, boosting client satisfaction.

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