Senior Voice Architect at Comcast

Philadelphia, Pennsylvania, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
8+ years of experience in voice architecture or engineering roles
Extensive experience with Comcast Voice network architecture, protocols, and operational models
Strong understanding of VoIP protocols (SIP, RTP), PBX systems, and cloud voice platforms (e.g., Cisco Webex, AWS Connect)
In-depth knowledge of voice industry regulations including STIR/SHAKEN, CALEA, CPNI, and FCC compliance
Experience with network infrastructure and QoS for voice traffic
Familiarity with AI/ML applications in voice (e.g., speech analytics, conversational AI)
Excellent communication, documentation, and stakeholder engagement skills

Architect and lead the implementation of advanced voice solutions including VoIP, SIP trunking, UCaaS, and cloud-based telephony
Leverage deep knowledge of the Comcast Voice network to optimize integration, performance, and reliability
Ensure voice systems comply with industry regulations (FCC, CPNI, CALEA, STIR/SHAKEN, etc.) and internal governance standards
Collaborate with cross-functional teams to align voice architecture with business goals and enterprise infrastructure
Develop and maintain architecture documentation, standards, and best practices
Evaluate emerging technologies and trends in the voice industry, including AI-driven voice services, 5G, and edge computing
Lead migration strategies from legacy platforms to modern, cloud-native voice environments
Provide technical leadership and mentorship to engineering and operations teams
Support troubleshooting and resolution of complex voice-related issues across platforms