Senior VDI Engineer (Citrix & NetScaler) at AHEAD

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

8+ years of experience in Virtualization and Infrastructure support with a strong focus on Citrix and NetScaler ADC (MPX/VPX/SDX)
6+ years of hands-on experience in deploying, managing, and troubleshooting Citrix Virtual Apps and Desktops (CVAD) and VMware Horizon environments
Experience with Citrix NetScaler Gateway configuration, SSL VPN, traffic management, load balancing, and performance tuning
Solid understanding of AVD (Azure Virtual Desktop), Citrix Cloud, and integrations with Azure AD
Exposure to hardware platforms like Nutanix, Dell, HPE, Cisco UCS
Familiarity with monitoring tools such as LogicMonitor, ControlUp, SolarWinds, and Citrix Director
Experience with Managed Services or Consulting environments (plus)
Strong documentation and reporting skills
Proven ability to manage multiple incidents, tasks, and stakeholders in a high-paced environment
Excellent verbal and written communication skills
Relevant certifications such as Citrix Certified Expert (CCE-V), CCIA, NetScaler Certifications, or VMware VCP (strongly preferred)
Self-driven, customer-focused, technically sound, capable of handling complex environments with minimal oversight

Responsibilities

Provide Level 3 technical support for complex Citrix and NetScaler environments
Administer, maintain, and troubleshoot Citrix infrastructure including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and Citrix NetScaler ADC (MPX/VPX)
Perform advanced diagnostics and tuning of NetScaler Gateway, load balancing, and content switching features
Manage and optimize a range of VDI environments, including VMware Horizon, Citrix, and Azure Virtual Desktop
Oversee day-to-day operations of VMware vSphere, including performance analysis, disk/network configuration, patching, and remediation
Conduct root cause analysis and implement permanent fixes for recurring infrastructure issues
Apply industry best practices to maintain performance, availability, and security of virtualized infrastructure
Create and maintain accurate technical documentation, runbooks, and environment diagrams
Act as a technical escalation point within the Managed Services team
Ensure timely and professional handling of incidents, service requests, and changes—aligned to SLA
Collaborate with the Manager, Technical Operations to deliver client-specific technical solutions and roadmap planning
Stay updated with the latest advancements in virtualization and Citrix technologies and integrate learnings into client environments

Skills

Citrix

NetScaler

NetScaler ADC

Citrix CVAD

Citrix Virtual Apps and Desktops

Citrix Cloud

VMware Horizon

VMware vSphere

Azure Virtual Desktop

NetScaler Gateway

Load Balancing

Content Switching

VDI

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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