Senior Value Expansion Manager at Abbott

Shanghai, China

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Diagnostics, LaboratoryIndustries

Requirements

Bachelor’s degree or equivalent relevant experience required
Bachelor’s degree in Clinical Laboratory/Bio Medical/Engineering/Medical or Commercial preferred
Practical interfacing with customers
Strong people management and communication skills
Troubleshooting/problem solving skills
Computer skills (Word, Excel, PowerPoint, internet savvy)
Ability to prioritize without help
Negotiation skills
Strong sales skills
Strong work ethic
Service-minded
Customer orientation
Basic application know-how

Responsibilities

Identify customer training requirements and deliver customer training
Coach customers and share knowledge (education)
Identify and resolve customer pain points (troubleshooting)
Replenish and control customer inventory
Build image and brand in eyes of customer
“Sell” or reinforce Abbott’s total solution value offering
Collect and transmit VOC (Voice of Customer)
Contact distributor for certain business opportunity
Manage VPT process for new instrument opportunity (Value Expansion)
Renewals of most of the assigned accounts (adhering to standard renewals procedures)
Menu expansion (utilization of existing products; new product launches)
Service sales
Product promotion
Forecast and Order management
Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
Spare parts management
New assay applications

Skills

Customer Training

Troubleshooting

Inventory Management

Sales

Negotiation

Forecasting

Order Management

Prospecting

Voice of Customer

Product Promotion

Service Sales

People Management

Communication

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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