Senior UX Writer at UserTesting

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, UX Research, SaaSIndustries

Requirements

Experience in UX writing, particularly for complex platforms involving human and AI-generated insights
Ability to work collaboratively with Design, Product, Engineering, AI teams, Product Management, and Marketing
Skills in conducting UX research, testing designs and terminology, analyzing user feedback, and presenting results to leadership
Capability to design with systems, empathy, and clarity, shaping product narratives and simplifying complex concepts
Location-based: Based in Barcelona or remote from anywhere in Spain

Responsibilities

Craft clear, consistent, and human-centered UI content that helps users complete complex tasks with confidence
Define and maintain content standards, naming conventions, and governance models that ensure consistency across the end-to-end experience
Collaborate with Design, Product, and Engineering to ensure clarity and cohesion across an evolving, complex platform
Contribute to strategic discussions with Design, Product Management, and Marketing to align content with the product vision and roadmap
Conduct UX research to test designs and terminology, analyzing user feedback and activity and articulating the results back to product leadership to drive action
Design clear, transparent language that helps users interpret, trust, and act on human and AI-generated findings
Craft content frameworks and information architectures for user experiences that facilitate user navigation
Develop and document content principles that ensure consistency, ethical communication, and transparency in AI-driven experiences
Establish tone, terminology, and labeling conventions that clarify what’s human-created, AI-assisted, and AI-generated

Skills

UX Writing

User Research

Content Design

Collaboration

User-Centered Design

Product Design

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$147.6MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.

Privacy regulations like GDPR may limit UserTesting's data collection capabilities.

Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.

The platform provides rapid, high-quality feedback from a diverse, global audience network.

UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.

The company is expanding its global market presence with new executive appointments.

Growing demand for remote user testing solutions boosts UserTesting's market potential.

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