Senior UX Researcher at Capital One

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

Proven ability to plan and guide generative and evaluative research to uncover new insights and validate concepts, producing actionable insights for business, product, and design partners
Strong stakeholder management, understanding business needs, communicating project goals, and meeting deadlines
Experience with both qualitative and quantitative research methodologies, with a mixed methods mindset
Drive to consolidate, document, and present research findings from multiple sources in short, concise, actionable, compelling stories to diverse audiences
Capacity to adapt existing research methods to the organization's needs
Experience managing multiple projects end-to-end simultaneously
Hands-on research skills, including working with external vendors
Strong organizational skills and proactivity in coordinating teams and processes to meet deadlines
Desire and curiosity to learn about credit and lending
Motivation to build a rigorous user research practice with a strong commercial backbone
Deep understanding and empathy for user needs and experiences
Experience in financial services or other regulated industries (preferred)

Responsibilities

Develop a roadmap of work across dedicated business areas by engaging stakeholders, such as creating and hosting workshops to identify high-impact research opportunities
Clearly explain reasoning behind chosen research approaches and methodologies to researchers and non-researchers
Work with straightforward asks and ambiguous problem areas, identifying appropriate methodologies for specific research objectives
Lead research projects contributing to product desirability, usefulness, and usability, responding to strategy and delivery teams
Conduct hands-on user research studies (e.g., usability testing, user interviews, surveys, conjoint analysis, diary studies)
Present and communicate actionable findings clearly and effectively in engaging formats across the business
Partner closely with product management, design, and technology teams to integrate research into the product lifecycle and measure impact
Mentor and elevate junior researchers, contributing to team growth and best practices
Lead company-wide activities to build empathy for current and future customers

Skills

UX Research

User Research

Qualitative Research

Quantitative Research

Usability Testing

Workshops

Research Methodology

Stakeholder Engagement

Behavioral Insights

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters

2014Year Founded

$15.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Senior UX Researcher at Capital One

Requirements

Responsibilities

Skills

Capital One

About Capital One

Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.

Over-reliance on partnerships could expose Capital One to technological risks.

Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.

The company partners with Khan Academy to provide financial literacy education.

Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.

Data sharing with Worldpay enhances payment security and fraud prevention.

Partnerships with fintechs like Minna Technologies improve customer experience.

Lead User Researcher