Senior UX Manager at Zoom

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Collaboration ToolsIndustries

Requirements

Have experience leading or mentoring designers in a professional setting
Have an advanced background in product design with the ability to balance hands-on design work and people leadership
Display excellent communication and collaboration skills, with the ability to influence and align stakeholders across disciplines
Demonstrate a good understanding of accessibility standards (WCAG 2.1), responsive design, and modern design systems
Have expertise with Figma and related design and prototyping tools
Have experience working in an agile, cross-functional environment alongside Product Managers and Engineers
5+ years of design experience, including time spent mentoring or managing others
Demonstrate a passion for developing people, building culture, and delivering exceptional user experiences in a fast-moving SaaS environment

Responsibilities

Leading and supporting a team of Product Designers across multiple cross-functional product teams, ensuring design quality, alignment, and collaboration
Coaching and mentoring designers, providing regular feedback, and supporting their professional and personal growth
Acting as a point of contact for your design group, overseeing progress and ensuring alignment with company and team goals
Collaborating closely with Product Managers, Engineers, and other stakeholders to plan, prioritize, and deliver high-impact design solutions
Ensuring alignment with Zoom Workplace design principles, accessibility standards, and design system, maintaining consistency and scalability across the platform
Running and contributing to design ceremonies such as design reviews, critiques, and workshops, fostering a culture of open feedback and continuous improvement
Partnering with Engineering and Product leadership to ensure the successful translation of design into implementation
Helping to evolve our design systems, processes, and ways of working to support growth and efficiency
Contributing to hiring and onboarding new designers and helping build a diverse and talented design team

Skills

Key technologies and capabilities for this role

UX DesignProduct DesignDesign LeadershipMentoringDesign SystemsAccessibilityFigmaAI UXCross-functional CollaborationDesign ReviewsWorkshopsUser ExperienceMobile DesignDesktop DesignDesign Critiques

Questions & Answers

Common questions about this position

What experience level is required for the Senior UX Manager role?

The role requires 5+ years of design experience, including time spent mentoring or leading designers.

What are the key skills needed for this position?

Candidates need experience leading or mentoring designers, an advanced background in product design balancing hands-on work and leadership, excellent communication and collaboration skills, understanding of accessibility standards like WCAG 2.1, responsive design, modern design systems, and expertise with Figma and related tools.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the team culture look like at Zoom for this role?

The team emphasizes collaboration, fostering trust and shared success, with a culture of open feedback, continuous improvement through design ceremonies like reviews, critiques, and workshops, and supporting professional and personal growth for designers.

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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