Senior UX Content Strategist

Employment Type: Full-time Location Type: Remote

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Position Overview

Experian Consumer Services (ECS) is hiring a Senior UX Content Strategist to join our Customer Experience team. You will collaborate with a cross-functional product team to create experiences that delight customers and achieve our goals. You will work with product designers, UX researchers, product managers, engineers, and partners to plan and implement the creation of direct-to-consumer financial products that are clear, reasonable, and effective. You should also be able to envision and implement complete user journeys, contributing content for emails, push notifications, marketing, customer support, chatbot and other complementary channels.

Beyond individual team projects, you will also help define, develop, and document tools and processes that have strategic benefit across the organization, such as internal style guides, generative AI tools, content management systems, and messaging playbooks.

You will report to the Manager Content Strategy UX Writing.

Responsibilities

• Collaborate with product designers to co-design experiences, ensuring content is effective, scalable, and compliant, while reflecting best practices and accounting for our requirements.
• Put usability and accessibility at the forefront of your work, with an ability to spot and offer solutions to most issues.
• Master our internal style guide, apply it and escalate when guidance is unclear, incomplete, or at odds with other project requirements.
• Take ownership of content deliverables, ensuring understanding of UX principles, business objectives, and project constraints while collaborating with different teams.
• Create performance-driven content that helps users accomplish their tasks, using data and research insights to iterate and improve experiences.
• Be a mentor and resource for other content designers, promoting collaboration, sharing knowledge, and raising the quality of UX content.
• Influence content best practices, contribute to content system improvements, and lead projects that enhance the role of content across Experian.

Qualifications

• Bachelor's degree in UX design, communications, marketing, or similar field from an accredited four-year university or equivalent experience, certification, or associate's degree accepted with the ability to fulfill job requirements.
• 4–8 years of experience in content strategy or UX writing for digital product design.
• An impressive portfolio showcasing professional UX writing and content strategy work, displaying your approach to strategic decision-making.
• Experience translating internal style guidance, UX best practices, our needs, user insights, legal and compliance requirements, and other factors into clean, efficient content.
• Experience collaborating productively with product designers, UX researchers, and product managers in an Agile environment.
• Connect with your supervisor to seek opportunities for feedback and mentorship.
• Experience navigating multiple rounds or complex feedback from partners, knowing how and when defend content choices.
• Experience collaborating w