Senior UX Content Strategist (REMOTE)

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data and Technology, Financial Services, Healthcare, Automotive, Agribusiness, InsuranceIndustries

Requirements

Candidates should possess a Bachelor's degree in UX design, communications, marketing, or a similar field, or equivalent experience, certification, or an associate's degree. A minimum of 4-8 years of experience in content strategy or UX writing for digital product design is required, along with an impressive portfolio showcasing strategic decision-making in UX writing and content strategy. Experience translating style guidance, UX best practices, user insights, and legal/compliance requirements into content, as well as collaborating productively with cross-functional teams in an Agile environment, is essential. The ability to navigate complex feedback and defend content choices is also necessary.

Responsibilities

The Senior UX Content Strategist will collaborate with product designers to co-design user experiences, ensuring content is effective, scalable, and compliant. They will apply and master the internal style guide, taking ownership of content deliverables and understanding UX principles, business objectives, and project constraints. Responsibilities include creating performance-driven content using data and research insights, mentoring other content designers, and influencing content best practices and system improvements. The role also involves defining and developing tools and processes such as internal style guides and messaging playbooks, and contributing content for various channels including emails, push notifications, marketing, customer support, and chatbots.

Skills

UX Content Strategy

UX Writing

Content Strategy

User Journeys

Email Content

Push Notifications

Marketing Content

Customer Support Content

Chatbot Content

Style Guides

Generative AI Tools

Content Management Systems

Messaging Playbooks

Product Design Collaboration

UX Research Collaboration

Product Management Collaboration

Engineering Collaboration

Financial Products

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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