Senior Technical Support Engineer (Hybrid) at Stryker

Fort Wayne, Indiana, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor's in Computer Science required or, in lieu of Bachelor's, 6+ years additional relevant work experience
Minimum 2 years experience in external, customer facing technical support role or similar relevant experience
Demonstrated experience with networking concepts and fundamental network protocols
Preferred
Certifications such as MCSA, RHCSA, CCNA, SIP, and Network+
Training or experience with MS Windows, Red Hat Enterprise Linux (RHEL) system administration, and performance monitoring
Demonstrated experience in server virtualization technologies like VMware or Microsoft Hyper-V
Training or experience with authentication protocols (LDAP, 802.1x), SSL/TLS, and Public Key Infrastructure (PKI)
Demonstrated experience with Wireshark and other data gathering tools
Training or experience with VoIP systems: Cisco Call Manager, Asterisk, and Freeswitch

Responsibilities

Document and manage customer issues, delivering excellent customer service and managing customer expectations
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
Collaborate within the company, escalating issues and engaging others to solve complex problems
Review product documentation prior to new releases
Report product defects and enhancement requests
Identify and advocate product supportability requirements

Skills

Networking

Network Protocols

Windows

RHEL

System Administration

Performance Monitoring

VMware

Hyper-V

MCSA

RHCSA

CCNA

SIP

Network+

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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