[Remote] Senior Technical Support Engineer at Chainguard

Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, BiotechnologyIndustries

Skills

Key technologies and capabilities for this role

Technical SupportCustomer SupportProblem SolvingEnterprise SoftwareTechnical AptitudeIssue TriageIssue InvestigationIssue ManagementIssue ResolutionSLA ManagementCommunicationDocumentationKnowledge Base ManagementCollaborationOn-call Support

Questions & Answers

Common questions about this position

What is the base salary range for this Senior Technical Support Engineer position?

The base salary range is $170,000 - $212,000 AUD.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What technical skills are required for this role?

Required skills include 3+ years with Docker and Kubernetes, familiarity with CI/CD concepts, Linux, GitHub, Helm Charts, and Terraform, plus 5+ years in highly technical enterprise support.

What is the company culture like at Chainguard?

The culture emphasizes collaboration across cross-functional teams, a customer-obsessed mindset, continuous learning, and being a team player who teaches and learns with others.

What makes a strong candidate for this Senior Technical Support Engineer role?

Strong candidates have 5+ years in technical enterprise support, 3+ years with Docker/Kubernetes, a curious mindset for complex problem-solving, excellent communication skills, and startup experience is preferred.

Chainguard

Supply chain risk management and audits

About Chainguard

Chainguard specializes in managing risks in supply chains, particularly for businesses that rely on software. They conduct audits to identify risks and provide detailed reports with recommendations for improvement. Their unique offering includes a curated base container image distro, which helps businesses transition to secure software environments. Chainguard also provides supply chain observability services, allowing companies to track their software's origins and dependencies.

Kirkland, WashingtonHeadquarters

2021Year Founded

$249MTotal Funding

SERIES_CCompany Stage

Data & Analytics, CybersecurityIndustries

201-500Employees

Benefits

Equity/stock options

Unlimited Paid Time Off

Remote Work Options

Home Office Stipend

Health Insurance

Wellness Program

Risks

Increased competition from other cybersecurity startups in the Seattle area.

Potential overvaluation risk with Chainguard's rapid valuation increase to $1.12 billion.

Rapid product expansion may lead to execution challenges for Chainguard.

Differentiation

Chainguard Images have 97.6% fewer vulnerabilities than industry alternatives.

The company offers a curated base container image distro for secure software supply chains.

Chainguard provides detailed audits and reports for supply chain risk management.

Upsides

Chainguard raised $140 million in Series C funding, boosting its growth potential.

Increased demand for secure container images aligns with Chainguard's core offerings.

Rising adoption of AI frameworks supports Chainguard's new CPU/GPU containers.

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