Senior Technical Support Engineer

Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, BiotechnologyIndustries

Requirements

Candidates must possess a minimum of a bachelor's degree in a STEM field or equivalent work experience, with at least 5 years of experience supporting enterprise customers in a highly technical support role. A minimum of 3 years of experience with Docker and Kubernetes is required, along with strong communication skills and familiarity with CI/CD concepts, Linux, Docker, Kubernetes, GitHub, Helm Charts, and Terraform. Startup experience is preferred.

Responsibilities

The Senior Technical Support Engineer will triage, investigate, manage, and resolve complex customer issues related to Chainguard Images, escalating to the Engineering team when necessary. They will provide timely communication to customers, maintaining SLAs, and documenting detailed investigations of new issues. Responsibilities include creating and managing Knowledge Base content, raising issues and feature requests to engineering and product teams, and participating in an on-call rotation for after-hours support coverage.

Skills

Technical Support

Customer Support

Problem Solving

Enterprise Software

Technical Aptitude

Issue Triage

Issue Investigation

Issue Management

Issue Resolution

SLA Management

Communication

Documentation

Knowledge Base Management

Collaboration

On-call Support

Chainguard

Supply chain risk management and audits

About Chainguard

Chainguard specializes in managing risks in supply chains, particularly for businesses that rely on software. They conduct audits to identify risks and provide detailed reports with recommendations for improvement. Their unique offering includes a curated base container image distro, which helps businesses transition to secure software environments. Chainguard also provides supply chain observability services, allowing companies to track their software's origins and dependencies.

Kirkland, WashingtonHeadquarters

2021Year Founded

$249MTotal Funding

SERIES_CCompany Stage

Data & Analytics, CybersecurityIndustries

201-500Employees

Benefits

Equity/stock options

Unlimited Paid Time Off

Remote Work Options

Home Office Stipend

Health Insurance

Wellness Program

Risks

Increased competition from other cybersecurity startups in the Seattle area.

Potential overvaluation risk with Chainguard's rapid valuation increase to $1.12 billion.

Rapid product expansion may lead to execution challenges for Chainguard.

Differentiation

Chainguard Images have 97.6% fewer vulnerabilities than industry alternatives.

The company offers a curated base container image distro for secure software supply chains.

Chainguard provides detailed audits and reports for supply chain risk management.

Upsides

Chainguard raised $140 million in Series C funding, boosting its growth potential.

Increased demand for secure container images aligns with Chainguard's core offerings.

Rising adoption of AI frameworks supports Chainguard's new CPU/GPU containers.

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