Senior Technical Support Engineer at Saviynt

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CybersecurityIndustries

Requirements

Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
Database: Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix & Windows
Prior experience integrating with any SSO providers
Experience working with global Customers and strong customer focus
Excellent written and verbal communication skills
Keywords: Cloud, Java, Scripting, Linux, SQL
Minimum 5 years experience in implementing various IGA solutions

Responsibilities

Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
Identify, debug and troubleshoot break fix issues and take it to a resolution
Respond and resolve issues within agreed service levels
Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings

Skills

Key technologies and capabilities for this role

IAMSaviyntSailPointOIMISIMSQLShellJavaScriptPythonGroovyLinuxUnixWindowsRESTSOAPPostmanCloudJava

Questions & Answers

Common questions about this position

What salary can I expect for this Senior Technical Support Engineer role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for this role?

Candidates need strong IAM domain knowledge, hands-on experience with IAM tools like Saviynt or Sailpoint, SQL and database operations, scripting in languages like Shell, Javascript, Python or Groovy, and knowledge of REST/SOAP web services.

What is the minimum experience required?

Minimum 5 years experience in implementing various IGA solutions is required.

What makes a strong candidate for this position?

A strong candidate will have at least 5 years in IGA solutions, hands-on IAM tool experience, scripting and SQL skills, plus excellent communication and customer focus for working with global customers.

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.

Rapid AI advancements may outpace Saviynt's current technological capabilities.

Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.

The AI-powered Intelligence Suite enhances decision-making in identity and access management.

Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.

Partnership with SPG expands cybersecurity capabilities and market reach.

Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

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