Senior Technical Solutions Consultant

Employment Type: Full-time Location Type: Hybrid or Onsite Salary: [Not Specified] Travel Percentage: 10%

Primary Location: 6565 Fannin Street, Houston, TX 77030

Position Overview

The Senior Technical Solutions Consultant will provide advanced technical services and support for enterprise customers. The position will be responsible for partnering with customer stakeholders to sustain and optimize deployed Stryker dynamical clinical workflow solutions. This includes collaborating with network, server, and support teams to successfully maintain critical infrastructure components, hardware, software, and end-point devices. This is a hybrid role requiring 3 to 5 days per week on-site at local customer facilities. You will be supporting Vocera and care.ai deployments at our customer sites, responsible for troubleshooting issues, maintaining optimal system configurations, and implementing best practices to ensure smooth operations, while also planning for future growth by seamlessly expanding into additional products and technologies.

Responsibilities

• Build and maintain strong relationships with customers and partners throughout the post-deployment lifecycle.
• Collaborate with customer administrators on system upgrades, configuration changes, and database updates.
• Manage and support deployed hardware assets, ensuring accurate inventory and repair processes.
• Provide robust end-user support by identifying and addressing issues with clear, closed-loop communication.
• Deliver on-site troubleshooting, resolution, and reporting of technical issues, working closely with Stryker customer support teams.
• Work with Stryker development and cloud teams to ensure GCP infrastructure is optimally configured for external connections.
• Collaborate with customer IT teams to configure devices, troubleshoot local network connectivity issues, and maintain site-to-site VPNs.

Requirements

Required:

• Bachelors in Computer Science, Engineering, or related field, OR 6 years of additional relevant work experience.
• 6 years of relevant experience in network services for healthcare organizations, including in-depth knowledge of firewalls, VPNs, routing, and switching protocols.
• CCNA or equivalent enterprise network associate/specialist level certification.
• Experience with network monitoring tools and software and real-time communication technology challenges.
• Experience building and maintaining customer relationships through all phases of a technical system implementation lifecycle.
• Technical writing skills and strong competence in developing customer-facing communication about complex technology.

Preferred:

• Experience with audio/video streaming protocols.
• Demonstrated experience with cloud platforms, preferably Google Cloud Platform (GCP), including VPC, Cloud VPN, and Network Peering.
• Training or experience with Android and Linux OS networking configurations, as well as IoT communication protocols and challenges.

Company Information

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.