Senior Technical Program Manager - Store Expereince Technology (Hybrid - Seattle) at Nordstrom

Seattle, Washington, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

A 4-year degree in Computer Science, Engineering, or a related technical field is preferred, or equivalent experience
5+ years of professional experience in program management within a technology environment
5+ years of experience partnering with engineering teams to develop, deliver, and successfully deploy technology solutions into production or operational environments
Exceptional technical acumen with the ability to engage deeply with engineering teams — understanding complex system designs, architecture decisions, and integration points — and providing informed recommendations without being an engineer
Proven track record partnering closely with engineering teams to design, develop, deliver, and successfully deploy complex technology solutions into production or operational environments
Demonstrated ability to lead multiple concurrent programs or initiatives, driving clarity across ambiguous problem spaces and ensuring alignment to organizational priorities
Strong stakeholder management and influencing skills, capable of navigating across engineering, product, store operations, and leadership teams

Responsibilities

Contribute to the delivery roadmap, planning for the next 6 to 10 months, ensuring that requirements are independent of a specific implementation
Engage with product management and engineering teams to align prioritization of store and operations initiatives and key metrics that define the success of these initiatives
Manage scope, resources, and schedules, balancing trade-offs between short-term iteration and longer-term planning
Maintain and evolve the program roadmap cross-teams, ensuring understanding of project goals and vision with a focus on reliable and scalable store technologies that enable operational excellence
Identify hard external dependencies and ensure that systems can meet targeted service-level objectives
Work directly with engineering and product teams to estimate work and create appropriate program milestones
Build and manage relationships with partners and stakeholders, resolving issues and negotiating timing of dependencies to ensure successful delivery
Demonstrate a broad understanding of system functionality and interactions, participating in design review processes and serving as a subject matter expert for the overall program
Lead teams through the full project lifecycle, including ideation, definition, build, testing, launch, and support & closure phases, utilizing appropriate project management methodologies and tools
Ensure a comprehensive testing strategy aligns with initiative goals and oversee the execution of end-to-end testing
Oversee the deployment plan for products or systems, coordinating across teams and functions, identifying, and mitigating risks, and ensuring quality and performance standards are met
Identify and produce valuable analytics for improved performance and business decisions
Innovate and drive process improvements within program governance
Use retrospectives throughout the program lifecycle to ensure a continuous improvement mindset

Skills

Agile

Technical Program Management

Roadmap Planning

Stakeholder Management

Cross-Functional Teams

Engineering Collaboration

Product Management

Scope Management

Resource Management

Schedule Management

Dependency Management

SLOs

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

Land your dream remote job 3x faster with AI

Try Jobo Free