Senior Technical Program Manager - India

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Team

The Enterprise Agility team is responsible for managing and accelerating programs across Go-to-Market, Product, Engineering and User Experience functions. This includes identifying opportunities for intervention, building executional frameworks around different programs, getting buy-in and engagement from relevant stakeholders as well as facilitating and overseeing cross-functional execution.

What you’ll be doing

As a Senior Program Manager within our Enterprise Agility Team, you will play a pivotal role in orchestrating the successful delivery of large-scale Product Engineering and user experience initiatives spanning multiple teams and regions. Working closely with the Directly Responsible Individual (DRI) engineering leader, you will be the driving force behind program execution, ensuring operational excellence. You will be one of the key owners of execution in JumpCloud’s product development lifecycle.

In this role, you will:

• Collaborate closely with the DRI (engineering leader) to oversee the execution of programs, including communication, scope management, JIRA ticket hygiene, JIRA planning and risk management.
• Serve as the primary point of contact for coordinating activities across dispersed teams and groups, ensuring seamless collaboration and alignment towards common goals.
• Proactively identify and address potential roadblocks or challenges that may impede progress, working tirelessly to remove obstacles and keep the program on track.
• Facilitate decision-making processes to resolve issues and mitigate risks, leveraging your expertise and experience to guide the team towards optimal outcomes.
• Maintain comprehensive documentation and visibility of program status, milestones, and dependencies within JIRA, serving as the single source of truth for all stakeholders. Tracking the success of the program.
• Actively participate in relevant forums and meetings to provide updates, gather feedback, and foster transparent communication channels across the organization.
• Uphold a commitment to excellence in execution, delivering on-time and within scope to meet the needs of internal and external stakeholders.

What we are seeking

We are seeking a professional with a proven track record of success in program management, ideally within complex, multinational environments. The ideal candidate has:

• 7+ years of experience in program management, with a focus on driving cross-functional initiatives and delivering results in diverse geographic regions.
• Demonstrated expertise in navigating complex organizational structures and managing stakeholder relationships at all levels of the organization.
• Proficiency in Agile methodologies and project management tools such as JIRA, with a keen attention to detail and a commitment to maintaining data accuracy and integrity.
• Strong problem-solving skills and the ability to think strategically, anticipate challenges, and proactively implement solutions to mitigate risks.
• Excellent communication and interpersonal skills, with the ability to influence and inspire others towards a shared vision of success.
• A proactive and results-oriented mindset, with a relentless drive to achieve goals and exceed expectations in a fast-paced, dynamic environment.

Bonus points if you have:

• Consulting background
• PMP certification
• LEAN or Six Sigma experience
• Bachelor's degree in Engineering, Computer science

Employment Type

Full Time

Location

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted.