Senior Technical Program Manager

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, IT ServicesIndustries

Requirements

Candidates must possess a Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent experience. A minimum of 5 years of experience in process ownership, governance, or program management within a technology or software delivery environment is required. A strong understanding of regulated environments such as IL4/IL5, FedRAMP, and NIST is essential, along with proven ability in process design, documentation, and optimization. Excellent communication and stakeholder management skills are necessary, as is experience with audit, compliance, and risk management frameworks. Familiarity with Agile methodology and ITIL or similar service management frameworks is also required. Experience with AI integration into work processes, decision-making, or problem-solving is preferred, as is prior experience in DoD or government-regulated software delivery environments. Certifications like PMP, Lean Six Sigma, or ITIL are a plus.

Responsibilities

The Process Owner will be accountable for the end-to-end design, implementation, governance, and optimization of critical software delivery processes in regulated market environments (IL4, IL5). This includes defining, documenting, and maintaining processes, establishing policies, and ensuring alignment with regulatory, security, and organizational standards. Responsibilities also involve overseeing process execution, monitoring KPIs and SLAs, and reporting on process performance. The role requires identifying gaps, leading root cause analysis, and driving continuous improvement initiatives. Additionally, the Process Owner will collaborate with various teams to ensure process adoption, provide training and guidance, and act as a trusted advisor for process-related escalations and issue resolution.

Skills

Process Ownership

Process Design

Process Governance

Process Monitoring

Software Delivery

Regulated Markets

IL4

IL5

Compliance

Security Standards

FedRAMP

DoD

NIST

Risk Mitigation

Audits

Technical Program Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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