Senior Technical Program Manager at MindTickle

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

8-10 years of relevant experience in a TPM role, preferably in enterprise SaaS/Cloud architecture
Skilled and experienced in driving large-scale platform engineering initiatives involving cross-functional teams, multiple stakeholders, and high business impact
Past experience in establishing and driving engineering productivity metrics and transformation
Ability to manage fast-changing priorities and bring clarity to ambiguity, common in AI development cycles
Strong foundational TPM skills
Strong technical foundation in System Design and Architecture
Strong technical foundation in Distributed systems and microservices architecture
Strong technical foundation in API design principles (REST, GraphQL, gRPC)

Responsibilities

Drive the delivery and execution of platform engineering roadmap (multiple medium to large-scale, complex projects) by partnering with engineering, product, design, QA, DevOps, and other cross-functional teams
Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations
Drive AI-first program thinking by grounding decisions in metrics, facts, and structured narratives to ensure strategic alignment
Identify dependencies (cross-stream) and risks early and mitigate them before they become a crisis
Ensure smooth execution of complex programs or programs with cross-stream dependencies
Coordinate efforts across data engineering, ML, infra, security, compliance, and product teams
Facilitate technical discussions around architectural trade-offs, scaling challenges, and system performance with the goal of unblocking teams
Build and institutionalize reusable frameworks and tools to enable predictable, repeatable execution in a fast-paced, dynamic environment
Periodically drive the health of the systems, Operational Readiness, and Incident Response Management
Work closely with engineering leaders to define, implement, standardize, and continuously evolve practices
Foster a culture of agility, adaptability, resilience, speed, and continuous improvement, ensuring good practices and light-touch processes that accelerate from planning, execution, to launch and successful landing

Skills

Key technologies and capabilities for this role

Technical Program ManagementPlatform EngineeringEnterprise SaaSAIDevOpsRisk MitigationCross-functional CollaborationScalabilityReliabilitySystems Thinking

Questions & Answers

Common questions about this position

What is the employment type for this Senior Technical Program Manager role?

This is a full-time position.

Is this Senior Technical Program Manager role remote or office-based?

This information is not specified in the job description.

What key skills are required for the Senior Technical Program Manager position?

The role requires strong technical depth, detail-oriented self-driven approach, systems thinking, collaborative hands-on leadership, and expertise in managing complex engineering challenges with a focus on AI, scalability, and reliability.

What is the team structure like for this role at Mindtickle?

The role is part of the Platform Engineering team supporting the Enterprise SaaS platform, involving close coordination with product, design, engineering, QA, DevOps, data engineering, ML, infra, security, compliance, and other cross-functional teams.

What makes a strong candidate for the Senior Technical Program Manager role?

A strong candidate is self-driven, detail-oriented with strong technical depth, excels at solving complex engineering challenges, brings collaborative hands-on leadership, and demonstrates systems thinking for AI-driven programs with focus on scalability, reliability, and business outcomes.

MindTickle

Sales readiness and enablement platform

About MindTickle

MindTickle provides sales readiness and enablement solutions through a platform that focuses on training sales teams using micro-learning, social interactions, and gamified methods. The platform delivers small, digestible learning content that engages users and enhances their training experience. MindTickle caters to a diverse range of clients, from small businesses to large enterprises, particularly in customer-centric industries like MedTech and technology. Unlike many competitors, MindTickle offers a subscription-based software as a service (SaaS) model, allowing clients to access their tools based on user needs and service levels. Key features of the platform include virtual coaching tools, data-driven insights, and readiness assessments, all aimed at improving sales skills and customer interactions. The company's goal is to continuously enhance sales capabilities and ensure teams are well-prepared to deliver exceptional customer experiences.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$273.6MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise Software, EducationIndustries

501-1,000Employees

Risks

Economic uncertainty may lead to reduced budgets for sales readiness solutions.

Rapid AI advancements require continuous innovation to maintain competitive edge.

Integration challenges from acquiring Enable Us could disrupt service delivery.

Differentiation

MindTickle offers a unique blend of gamified and data-driven sales training.

The platform integrates virtual coaching and readiness assessments for comprehensive sales enablement.

MindTickle's SaaS model allows flexible, scalable solutions for diverse business needs.

Upsides

Recognition as a leader in revenue enablement boosts MindTickle's market credibility.

Generative AI Copilot enhances sales training, aligning with current AI trends.

74% customer growth and 233% ARR increase highlight strong market demand.

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