Senior Technical Consultant at Outreach

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Sales, SaaSIndustries

Requirements

Technical Aptitude - History of mastering new technologies and technical skills quickly and efficiently, with demonstrated ability to enact creative technical testing and troubleshooting processes
Consultant & Trusted Advisor - Ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives
Strategic Problem Solver - History of collaborating with teammates and enterprise level customers to solve difficult problems, with willingness to theorize about complex integration solutions while being able to jump in and get things done
Exceptional Communication Skills - Experience in successfully collaborating with client contacts at all levels of the organization and translating complex technical topics into language understandable by non-technical stakeholders
Preferred: Ability to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations
Preferred: Familiarity with front-end and back-end development technologies
Preferred: Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform
Preferred: Track record of leading with optimism to help others persevere in difficult situations
Preferred: Expertise in working with a Sales Engagement Platform
Preferred: History of working with internal Professional Services teams

Responsibilities

Manage and execute on implementations & projects for customers
Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality
Be a subject matter expert on a multitude of Outreach technologies, acting as a trusted advisor to internal and external stakeholders
Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion
Distill information from a variety of sources to inform complex configuration setup
Explore all relevant client processes to build successful integrations
Collaborate with client technical experts to establish a thorough configuration testing plan

Skills

SaaS

CRM

Outreach

integrations

sales technologies

implementations

configurations

discovery

Professional Services

Outreach

Sales engagement platform for B2B clients

About Outreach

Outreach.io offers a sales engagement platform that helps businesses enhance their sales processes through automation of email campaigns, phone calls, and social media interactions. The platform is designed for B2B clients, ranging from small startups to large enterprises, allowing sales teams to track customer interactions and close more deals. Operating on a subscription model, Outreach.io provides various pricing tiers to meet the needs of different clients while ensuring a steady revenue stream. The company stands out by focusing on automation and data-driven insights, making it particularly beneficial for optimizing sales workflows.

Seattle, WashingtonHeadquarters

2014Year Founded

$512.9MTotal Funding

SERIES_GCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.

Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.

401k: A competitive plan to help you save for retirement.

Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.

Risks

Leadership transition with Manny Medina stepping down may cause strategic shifts.

AI Prospecting Agent's public BETA could face user adoption and technical challenges.

Partnership with Harte Hanks may lead to integration challenges affecting effectiveness.

Differentiation

Outreach leverages AI to optimize sales interactions across email, voice, and social.

The platform offers a subscription model with premium add-ons and integrations.

Outreach serves diverse B2B clients, from startups to large enterprises.

Upsides

AI-driven sales tools are projected to increase productivity by 30% by 2025.

The demand for personalized customer experiences is rising, boosting Outreach's relevance.

Remote work trends accelerate the adoption of digital sales tools like Outreach.

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