Senior Technical Account Manager (TAM)

Position Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a Senior Technical Account Manager (TAM) at Affirm, you will be supporting the technical needs of our enterprise merchants post-sale. Well-executed partnerships can bring tremendous value to Affirm and enable entire new markets for the company. You will represent Affirm’s engineering team and technologies to our largest strategic merchant partnerships, while also helping to drive and execute our technical and business strategy. You will help them not only to avoid pitfalls but to take advantage of more of Affirm’s offerings, solving business objectives with technical strategies and product optimizations.

Responsibilities

• Be responsible for building the trust of your technical counterparts, both internally and externally, while also fostering long-term relationships with our Enterprise merchants.
• Project manage and provide world-class technical guidance and solutions for expansion initiatives, promotions, etc.
• Utilize and build on implementation guides, best practice playbooks, and UAT certification plans.
• Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption.
• Provide support in maintaining the overall technical health of enterprise merchants’ integrations, including escalation and incident management.
• Develop and maintain a full understanding of the technical integration between Affirm and our enterprise merchants.
• Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues.
• Troubleshoot the root cause of issues and propose solutions, engaging your cross-functional partners as needed.

Requirements

• 4+ years of experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role.
• Ability to read code in at least one major programming language.
• Familiarity with the following concepts: integrating UX elements with backend services, frameworks, and third-party developer APIs.
• Excellent verbal and written communication skills.
• Strong project management skills.
• Capable of influencing internal and external stakeholders to stay on schedule.
• Passion and drive to change consumer banking for the better.

Nice to Have

• Experience implementing or customizing in-store point-of-sale systems, e-commerce platforms, payment gateways.

Compensation and Benefits

• Salary: $125,000 - $175,000 (CAN base pay range per year)
• Pay Grade: L
• Equity Grade: 4
• Benefits:
  • Monthly stipends for health, wellness, and tech spending.
  • 100% subsidized medical coverage, dental, and vision for you and your dependents.
  • Eligibility for equity rewards offered by Affirm Holdings, Inc. (parent company).

Employment Type

• Full-time

Location Type

• Remote-first (Majority of roles are remote and can be worked from almost anywhere within the country of employment. Proximal roles have flexibility but will occasionally require working out of an assigned Affirm office. A limited number of roles remain office-based.)

Company Information

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is proud to be a remote-first company! We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first.