Systems Support Engineer
Keeper Security- Full Time
- Junior (1 to 2 years)
Candidates should have 6+ years of experience in end-user support operations, including mentoring junior staff, exceptional Mac troubleshooting skills, a strong foundation in troubleshooting theories and component isolation methodology, and a constant drive to maintain domain expertise in most CorpEng-supported systems. They should also excel at identifying and resolving systemic issues within the team and across the organization, understanding the importance of asset inventory and how to maintain an organized help desk.
The Senior Support Engineer, Operations & Support will support day-to-day end user support end-users for the office while working closely with the greater team to build and maintain support documentation and tools, administer queues, act as a final escalation for critical issues, and provide hands-on or remote support for all Reddit employees worldwide. The role also involves on-site support at the San Francisco office at least 4 days a week to support office helpdesk experience, frequent events, AV support and for special events as needed, working cross-functionally with partners in CorpEng Systems, CorpEng Infrastructure, Biz Apps Engineering, Security, and other teams to coordinate work and resolve issues, and onboarding new employees and provisioning hardware.
Online platform for community discussions and content
Reddit is an online platform that allows users to post, vote, and comment on content within various communities based on shared interests. Users can engage in discussions on a wide range of topics, from news and sports to entertainment and hobbies. The platform features a unique voting system where content can receive upvotes or downvotes, helping the most popular posts gain visibility. Reddit generates revenue primarily through advertising, premium memberships, and the sale of virtual goods like Reddit Coins. Unlike many other social media platforms, Reddit emphasizes community-driven content and discussions, creating a space for authentic interactions among users. The goal of Reddit is to foster engagement and connection among its diverse user base.