Responsibilities

The Senior Support Engineer, Operations & Support will support day-to-day end user support end-users for the office while working closely with the greater team to build and maintain support documentation and tools, administer queues, act as a final escalation for critical issues, and provide hands-on or remote support for all Reddit employees worldwide. The role also involves on-site support at the San Francisco office at least 4 days a week to support office helpdesk experience, frequent events, AV support and for special events as needed, working cross-functionally with partners in CorpEng Systems, CorpEng Infrastructure, Biz Apps Engineering, Security, and other teams to coordinate work and resolve issues, and onboarding new employees and provisioning hardware.