Angi® - Care Senior Strategy Associate

Position Overview

Angi® is seeking a motivated Care Senior Strategy Associate to oversee the delivery of service to various subsets of Angi customers and professionals. This role offers a unique opportunity to make a significant contribution across strategy, operations, and customer care. The ideal candidate will support critical activities including data analysis, reporting, budgeting, business forecasting, financial modeling, and enhancing the end-to-end customer and professional experience. This is a chance to be part of critical, rapidly growing businesses at Angi.

About Angi®

Angi® has been dedicated to its mission of getting jobs done well for 30 years. We connect homeowners with reliable service professionals and help professionals find the jobs they desire.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network comprises over 150,000 skilled professionals across more than 50 service categories.
• Over 150,000,000 projects have been brought to Angi.

Why join Angi: Angi® is shaping the future of the home services industry, fostering an environment where homeowners, service professionals, and employees all benefit from more jobs done well. We make it easier for homeowners to find skilled professionals for their home needs and serve as a business partner for professionals, helping them grow their businesses. We believe home is paramount and are committed to making a real impact on families, communities, and livelihoods. Angi is an exceptional place to work.

About the Team

The Care Operations team is a center of excellence focused on managing all workforce management needs for business lines that support customers and professionals, such as Pro Support and Homeowner Support. This team ensures efficient and seamless service delivery by overseeing a global network of Business Process Optimization (BPO) agents. They also act as a liaison between operational business lines and the finance organization, ensuring transparency in operational expenditures and resource allocation, and providing essential management for our distributed workforce.

Responsibilities

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost.
• Develop a deep understanding of Care technology and tools to optimize their value and ensure they enable the Care organization to meet KPIs.
• Leverage the Care cost structure and allocation methods to maximize the Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and actual reconciliation on a weekly and monthly basis.
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices.
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines.

Who You Are

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills with great attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
• Possesses a problem-solving mindset with an eagerness to learn and take ownership of complex projects.
• Ability to explain information simply and digestibly to various audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• Driven by data and analytics to deliver impactful solutions.
• Experience with Looker, SQL, or other data visualization tools is a plus.
• Familiarity with SaaS platforms like Salesforce is a plus.