Angi® - Care Senior Strategy Associate

Position Overview

Angi® is seeking a motivated and analytical professional to join the Care Operations team as a Care Senior Strategy Associate. This role is central to managing workforce needs across business lines supporting customers and professionals, ensuring efficient and seamless service delivery. You will contribute to strategy, operations, and the overall Care experience, making a significant impact on rapidly growing businesses within Angi.

About Angi®

Angi® has been dedicated to getting jobs done well for 30 years by connecting homeowners with reliable service professionals.

• At a glance:
  • A new homeowner turns to Angi every second.
  • Our network comprises over 150,000 skilled pros across 50+ service categories.
  • Over 150,000,000 projects have been brought to Angi.
• Why join Angi:
  • Defining the future of the home services industry.
  • Creating an environment that benefits homeowners, service professionals, and employees.
  • Making home services easier for homeowners and providing a business partnership for pros.
  • Focused on making a real impact on families, communities, and livelihoods.

About the Team

The Care Operations team is a center of excellence for workforce management across all business lines that service customers and professionals. This team oversees a global network of Business Process Optimization (BPO) agents and acts as a liaison between operational business lines and the finance organization, ensuring transparency in operational expenditures and resource allocation.

Responsibilities

• Oversee the delivery of service to various subsets of Angi customers and pros.
• Assist with planning and execution of critical activities including data analysis and reporting, budgeting, business forecasting, and financial modeling.
• Improve the end-to-end experience for customers and pros.
• Build reports and presentations to support critical business decisions related to forecasting and cost.
• Develop a deep understanding of Care technology and tools to optimize investments and ensure KPIs are met.
• Leverage the Care cost structure and allocation methods to maximize the Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and reconciliation.
• Continuously evaluate and propose improvements to financial and headcount forecasting mechanisms.
• Build and maintain Excel models to optimize cost, wait times, and other critical metrics, informing hiring and skilling decisions.

Requirements

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills with great attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
• Problem-solving mindset with a willingness to learn and take ownership.
• Ability to communicate complex information simply and clearly to diverse audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• Data-driven approach to delivering impactful solutions.
• Experience with Looker, SQL, or other data visualization tools is a plus.

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