Angi® - Care Senior Strategy Associate

Position Overview

Angi® is seeking a motivated and analytical Care Senior Strategy Associate to oversee service delivery to various subsets of Angi customers and pros. This role offers a unique opportunity to contribute significantly to strategy, operations, and customer care. The successful candidate will be instrumental in planning and executing critical activities including data analysis, reporting, budgeting, business forecasting, financial modeling, and enhancing the end-to-end experience for customers and pros. This is a key position within rapidly growing businesses at Angi.

About Angi®

For 30 years, Angi® has been dedicated to getting jobs done well by connecting homeowners with reliable, skilled professionals and connecting professionals with desired jobs.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network comprises over 150,000 skilled pros across more than 50 service categories.
• Over 150,000,000 projects have been brought to Angi.

Why join Angi: Angi® is shaping the future of the home services industry, fostering an environment where homeowners, service professionals, and employees thrive. We make it easier for homeowners to find skilled pros for any home need and serve as a business partner to help pros grow their business. We believe home is paramount and are committed to making a real impact on families, communities, and livelihoods.

About the Team

The Care Operations team is a center of excellence focused on managing workforce needs across business lines supporting customers and professionals, such as Pro Support and Homeowner Support. This team ensures efficient and seamless service delivery by overseeing a global network of Business Process Optimization (BPO) agents. They also act as a liaison between operational business lines and the finance organization, ensuring accuracy in operational expenditures, resource allocation, and providing essential insights for our distributed workforce.

Responsibilities

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost.
• Develop a deep understanding of Care technology and tools to optimize investments and ensure the Care organization meets KPIs.
• Leverage the Care cost structure and allocation methods to maximize the Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and reconciliation.
• Continuously evaluate financial and headcount forecasting mechanisms, propose changes, and implement best practices.
• Build and maintain Excel models to optimize cost, wait times, and other critical metrics, informing hiring and skilling decisions across all Angi Customer and Pro support lines.

Requirements

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills with excellent attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
• A problem-solving mindset with a desire to learn and take ownership of complex projects.
• Ability to communicate information clearly and concisely to diverse audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• Data-driven and analytical approach to delivering impactful solutions.
• Experience with Looker, SQL, or other data visualization tools is a plus.

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