[Remote] Senior Staff Technical Program Manager at ServiceNow

Santa Clara, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, SaaSIndustries

Requirements

Candidates must possess 10+ years of hands-on program management experience in large, complex enterprise environments. A demonstrated ability to orchestrate cross-functional initiatives and a strong understanding of AI integration into work processes are required. Excellent written and verbal communication, organizational skills, and the ability to collaborate and influence effectively are essential.

Responsibilities

The Senior Staff Technical Program Manager will drive critical cross-functional programs, align program goals with business strategy, and break down complex tasks into actionable plans. Responsibilities include facilitating collaboration, developing and implementing processes, overseeing change management, conducting executive-level meetings, reporting on program status, and leveraging data and AI to enhance program effectiveness.

Skills

Program Management

Strategic Planning

Operational Excellence

Cross-functional Collaboration

Executive Communication

Relationship Building

Influencing

Risk Assessment

Metrics Definition

Project Planning

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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