Senior Staff AI Architect | Production Experience

The Senior Staff AI Architect will design and implement scalable AI/ML systems to enhance personalization, intent recognition, semantic search, and conversational capabilities across the ServiceNow platform. They will take ownership of the architecture for real-time and batch inference systems, partnering with ML engineers and data architects to ensure effective data pipelines and model integration. Responsibilities include building reusable AI services, APIs, and tools, assessing and recommending AI/ML infrastructure, and guiding solution development for GenAI applications. The role involves collaborating with product, engineering, and platform teams to integrate AI into core workflows and customer experiences, ensuring architectural alignment, and translating emerging AI capabilities into practical services.