Staff Engineer I
TrueMLSalary not specified
Full Time
Expert & Leadership (9+ years)
Senior Specialist, Technical Account Manager at Checkout.com
London, England, United Kingdom
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, PaymentsIndustries
Requirements
- 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders, including effective presentation skills
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) desirable or equivalent practical experience in internet technologies and technical processes
- Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
- Familiarity with API-based integration methods and related tools/frameworks
- Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)
- Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders
- Results-oriented approach with a focus on delivering exceptional customer satisfaction
- Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus
- Willingness to travel occasionally to client sites as required
Responsibilities
- Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters
- Understand clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of products
- Provide expert guidance and troubleshooting assistance to clients, addressing technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure
- Help upselling efforts with merchant demonstrations and technical training; hold workshops and refreshers on product offering to keep clients up-to-date with new features and deliverables
- Lead and coordinate the addition of new payment solutions as well as technical migrations for clients, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications
- Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client-derived insights to enable continuous improvement of the product roadmap
- Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients
Skills
Technical Account Management
Relationship Management
Customer Success
Technical Support
Troubleshooting
Payment Integrations
Merchant Demos
Upselling
Checkout.com
High-performance payments platform for enterprises
About Checkout.com
Checkout.com provides a payments platform that helps businesses process payments, send payouts, and manage card programs. The platform is designed for large enterprises and growing businesses, allowing them to handle high volumes of transactions quickly and reliably. It integrates with clients' existing systems and offers a range of payment services, generating revenue through transaction fees and subscriptions. Unlike many competitors, Checkout.com focuses on providing a comprehensive, cloud-based solution that supports the financial operations of its clients across the globe. The goal of Checkout.com is to streamline payment processes and enhance the payment experience for both businesses and their customers.
London, United KingdomHeadquarters
2012Year Founded
$1,780.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.
Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.
Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.
Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.
Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.
Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.
Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.
Risks
Checkout.com faces increased competition from emerging fintech startups.
Economic instability in the UK and EU may impact Checkout.com's revenue.
Regulatory scrutiny on data privacy could increase compliance costs.
Differentiation
Checkout.com offers payments in over 150 currencies with in-country acquiring.
The platform integrates fraud filters and reporting through a single API.
Checkout.com supports major international cards and local payment methods.
Upsides
Checkout.com is expanding in Japan, enhancing its global presence.
The partnership with Zing increases digital payment methods and product growth.
Checkout.com launched Octopus for online payments, a first for global PSPs.
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