Account Director- Strategic CRO Accounts
H1Salary not specified
Full Time
Senior (5 to 8 years)
Senior Specialist, Technical Account Manager at Checkout.com
Dubai, Dubai, United Arab Emirates
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, PaymentsIndustries
Requirements
- 4+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company
- A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience
- Hands-on expertise with RESTful APIs, including confidently reading API documentation, troubleshooting integration issues, and guiding developers through complex workflows
- Exceptional communication skills, with the ability to build trust and convey complex technical subjects to both C-level executives and engineering teams
- A natural problem-solver with a tenacious attitude, comfortable navigating ambiguity and leading clients through high-pressure technical incidents
- What makes you stand out
- Solid understanding of the end-to-end payment lifecycle, from authorization to settlement
- Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, and the technical drivers of authorization rate optimization
- Direct experience with the MENA payments ecosystem, including knowledge of key local payment methods (Mada, KNET, Fawry, Benefit, etc.)
- Fluency in Arabic is an advantage
Responsibilities
- Become a true expert on your merchants’ business, diving deep into their payment data to uncover actionable insights and opportunities
- Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new Checkout.com products
- Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants
- Serve as the primary technical authority for your merchants, mastering their API integrations and infrastructure
- Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication
- Project-manage key technical initiatives, from complex migrations to new product launches, ensuring seamless, on-time delivery
- Act as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap
- Empower your merchants by delivering expert training, workshops, and demos to ensure they are leveraging the full power of our platform
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Senior Specialist, Technical Account Manager role?
Candidates need 4+ years in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably in a SaaS or API-first company, plus a degree in Computer Science, IT, or related field, or equivalent experience, and hands-on expertise with RESTful APIs.
What is the salary or compensation for this position?
This information is not specified in the job description.
Is this role remote or does it require office work?
This information is not specified in the job description.
What is the company culture like at Checkout.com?
The culture is fast-moving, performance-obsessed, and driven by continuous improvement, with employees working across 19 offices on six continents and London as HQ.
What makes a strong candidate for this Technical Account Manager role?
A strong candidate has 4+ years in senior client-facing technical roles like TAM, Solutions Consulting, or Sales Engineering in SaaS/API companies, a technical degree or equivalent, and hands-on RESTful API expertise to serve as a technical authority and payment performance consultant.
Checkout.com
High-performance payments platform for enterprises
About Checkout.com
Checkout.com provides a payments platform that helps businesses process payments, send payouts, and manage card programs. The platform is designed for large enterprises and growing businesses, allowing them to handle high volumes of transactions quickly and reliably. It integrates with clients' existing systems and offers a range of payment services, generating revenue through transaction fees and subscriptions. Unlike many competitors, Checkout.com focuses on providing a comprehensive, cloud-based solution that supports the financial operations of its clients across the globe. The goal of Checkout.com is to streamline payment processes and enhance the payment experience for both businesses and their customers.
London, United KingdomHeadquarters
2012Year Founded
$1,780.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.
Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.
Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.
Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.
Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.
Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.
Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.
Risks
Checkout.com faces increased competition from emerging fintech startups.
Economic instability in the UK and EU may impact Checkout.com's revenue.
Regulatory scrutiny on data privacy could increase compliance costs.
Differentiation
Checkout.com offers payments in over 150 currencies with in-country acquiring.
The platform integrates fraud filters and reporting through a single API.
Checkout.com supports major international cards and local payment methods.
Upsides
Checkout.com is expanding in Japan, enhancing its global presence.
The partnership with Zing increases digital payment methods and product growth.
Checkout.com launched Octopus for online payments, a first for global PSPs.
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