Senior Specialist, Global Tasker Acquisition and Onboarding at Taskrabbit

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketplace, Gig Economy, TechnologyIndustries

Requirements

A strategic operator who can balance long-term vision with day-to-day detailed execution
A problem solver who gets to the bottom of every issue and takes ownership to fix it
Data-driven, constantly seeking to test, measure, optimize, and improve
Customer-obsessed, focused on delivering an excellent onboarding experience

Responsibilities

Own and optimize the global registration and onboarding funnel for all supply (Helpers and Taskers), improving conversion, registrant experience, and supply quality while reducing application time and costs
Establish and manage registrant requirements (e.g., market waitlisting/gating, document and information requirements), ensuring proper vetting and alignment with operational standards
Leverage our supply model to develop and execute supply acquisition strategies in collaboration with BI, Marketing, Partnerships, Country Managers, and Metro Leads to maintain healthy supply levels and meet fulfillment targets
Partner with Fulfillment and Tasker Success teams to ensure independent contractors are available in the right place at the right time to deliver high-quality customer experiences
Lead and support BPO teams responsible for executing registration tasks (application vetting, document verification, onboarding communications), ensuring accuracy, quality, and throughput
Collaborate cross-functionally with Product, Engineering, and CS to drive funnel improvements, automation, and scalable onboarding solutions
Drive operational excellence by mapping complex processes, developing metrics, and implementing creative solutions to optimize or automate key workflows
Define and track KPIs for supply health, funnel performance, acquisition costs, and ROI; build dashboards to monitor supply needs and inform strategy across markets
Support alignment across Taskrabbit and Dolly, ensuring supply strategies and standards are consistent across both brands and tailored to market needs
Lead and execute high-impact strategic initiatives, from running experiments to launching programs that drive top-of-funnel growth and reduce acquisition costs

Skills

Key technologies and capabilities for this role

Funnel OptimizationOnboardingUser AcquisitionSupply ManagementOperational EfficiencyStrategy ExecutionData-Driven OptimizationGlobal OperationsCross-Brand ManagementRegistrant Experience

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This role is hybrid with 2 days per week required in the New York office. Taskrabbit is a remote-first company with employees distributed across the US and EU.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills or experiences are required for this role?

The role requires expertise in owning end-to-end strategy, execution, and optimization of registration and onboarding processes, developing supply acquisition strategies, cross-functional collaboration with teams like BI, Marketing, Product, and Engineering, and managing BPO teams for vetting and onboarding.

What is Taskrabbit's company culture like?

Taskrabbit's culture is collaborative, pragmatic, and fast-paced, celebrating innovation, inclusion, and hard work. They seek talented, entrepreneurially minded, data-driven people with a passion for helping others.

What makes a strong candidate for this Senior Specialist role?

Strong candidates will have experience owning global registration and onboarding funnels across multiple countries and brands, skills in supply acquisition strategy, cross-functional partnership, and leading BPO teams to improve efficiency and quality.

Taskrabbit

Marketplace connecting clients with skilled Taskers

About Taskrabbit

Taskrabbit connects clients with skilled individuals, called Taskers, to help with various household and personal tasks. Clients can hire Taskers for chores like cleaning, furniture assembly, home repairs, and running errands. The platform operates as a marketplace where clients post tasks, and Taskers bid on them, offering competitive rates. Taskrabbit charges a service fee on each transaction, which is a percentage of the task's total cost, allowing the company to earn revenue with each completed task. Accessible through a website and mobile app, Taskrabbit emphasizes same-day service for clients needing immediate help. The company also has a "Happiness Pledge" to ensure customer satisfaction and address any issues quickly. Taskrabbit aims to provide a reliable and efficient way for people to get things done, focusing on convenience and quality service in the home services market.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$36.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Senior Specialist, Global Tasker Acquisition and Onboarding at Taskrabbit

Requirements

Responsibilities

Skills

Questions & Answers

Taskrabbit

About Taskrabbit

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Professional Development Budget

Fertility Treatment Support

Risks

Increased competition from new gig economy platforms may dilute market share.

Integration challenges from Dolly acquisition could affect service quality.

Reliance on same-day service may strain operational capabilities during peak demand.

Differentiation

Taskrabbit offers same-day service, appealing to clients needing immediate assistance.

The platform connects clients with skilled Taskers for various household and personal tasks.

Taskrabbit's Happiness Pledge ensures customer satisfaction and prompt issue resolution.

Upsides

Acquisition of Dolly expands Taskrabbit's local moving and delivery services.

Partnership with Arcade1Up taps into the growing home entertainment market.

Collaboration with Robinhood offers retirement savings options for gig workers.

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