Senior Specialist, Account Management at Checkout.com

Hong Kong

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

5+ years’ experience in a B2B Account Management, Relationship Management, Customer Success role or relevant roles (bonus if in the FinTech, Payments industry and/or payment team from a merchant side)
A strategic problem solver with excellent project management skills
Self-motivated learner and excellent organizational skills
Strong commercial sense and able to establish robust relationship with internal and external stakeholders at all levels
Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
Passionate about learning new things and working on wide portfolio of accounts
Good negotiation, communication and presentation skills
Fluent in English and Mandarin

Responsibilities

Crafting merchant specific account development plans
Building high touch, consultative and positive relationships with our merchants through regular and open communications
Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy
Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience
Nurture and maintain long-term relationships with our Tier 2 and 3 merchants and partners
Act as the business advisor and main point of contact to a merchant's post live process
Act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants

Skills

Account Management

Client Relationship Management

Business Advisory

Strategic Communication

Negotiation

Value Proposition

Merchant Support

Partner Management

Fintech Solutions

Checkout.com

High-performance payments platform for enterprises

About Checkout.com

Checkout.com provides a payments platform that helps businesses process payments, send payouts, and manage card programs. The platform is designed for large enterprises and growing businesses, allowing them to handle high volumes of transactions quickly and reliably. It integrates with clients' existing systems and offers a range of payment services, generating revenue through transaction fees and subscriptions. Unlike many competitors, Checkout.com focuses on providing a comprehensive, cloud-based solution that supports the financial operations of its clients across the globe. The goal of Checkout.com is to streamline payment processes and enhance the payment experience for both businesses and their customers.

London, United KingdomHeadquarters

2012Year Founded

$1,780.1MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.

Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.

Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.

Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.

Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.

Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.

Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.

Risks

Checkout.com faces increased competition from emerging fintech startups.

Economic instability in the UK and EU may impact Checkout.com's revenue.

Regulatory scrutiny on data privacy could increase compliance costs.

Differentiation

Checkout.com offers payments in over 150 currencies with in-country acquiring.

The platform integrates fraud filters and reporting through a single API.

Checkout.com supports major international cards and local payment methods.

Upsides

Checkout.com is expanding in Japan, enhancing its global presence.

The partnership with Zing increases digital payment methods and product growth.

Checkout.com launched Octopus for online payments, a first for global PSPs.

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