Account Manager
BondSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, PaymentsIndustries
Requirements
- 5+ years’ experience in a B2B Account Management, Relationship Management, Customer Success role or relevant roles (bonus if in the FinTech, Payments industry and/or payment team from a merchant side)
- A strategic problem solver with excellent project management skills
- Self-motivated learner and excellent organizational skills
- Strong commercial sense and able to establish robust relationship with internal and external stakeholders at all levels
- Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
- Passionate about learning new things and working on wide portfolio of accounts
- Good negotiation, communication and presentation skills
- Fluent in English and Mandarin
Responsibilities
- Crafting merchant specific account development plans
- Building high touch, consultative and positive relationships with our merchants through regular and open communications
- Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy
- Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
- Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
- Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience
- Nurture and maintain long-term relationships with our Tier 2 and 3 merchants and partners
- Act as the business advisor and main point of contact to a merchant's post live process
- Act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Senior Specialist, Account Management role?
Candidates need 5+ years in B2B Account Management, Relationship Management, Customer Success, or relevant roles, with bonus for FinTech, Payments industry, or merchant-side payment team experience. They should also be strategic problem solvers with excellent project management skills and self-motivated.
What is the salary or compensation for this position?
This information is not specified in the job description.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What is the company culture like at Checkout.com?
The culture is fast-moving, performance-obsessed, and driven by continuous improvement, with an ambitious, thriving, fast-paced start-up environment that rewards self-motivation and personal drive.
What makes a strong candidate for this Account Management role?
A strong candidate is an independent, high-achieving, self-motivated individual with business savvy, gravitas to influence at all levels, and experience building consultative relationships in B2B or FinTech.
Checkout.com
High-performance payments platform for enterprises
About Checkout.com
Checkout.com provides a payments platform that helps businesses process payments, send payouts, and manage card programs. The platform is designed for large enterprises and growing businesses, allowing them to handle high volumes of transactions quickly and reliably. It integrates with clients' existing systems and offers a range of payment services, generating revenue through transaction fees and subscriptions. Unlike many competitors, Checkout.com focuses on providing a comprehensive, cloud-based solution that supports the financial operations of its clients across the globe. The goal of Checkout.com is to streamline payment processes and enhance the payment experience for both businesses and their customers.
London, United KingdomHeadquarters
2012Year Founded
$1,780.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.
Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.
Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.
Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.
Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.
Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.
Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.
Risks
Checkout.com faces increased competition from emerging fintech startups.
Economic instability in the UK and EU may impact Checkout.com's revenue.
Regulatory scrutiny on data privacy could increase compliance costs.
Differentiation
Checkout.com offers payments in over 150 currencies with in-country acquiring.
The platform integrates fraud filters and reporting through a single API.
Checkout.com supports major international cards and local payment methods.
Upsides
Checkout.com is expanding in Japan, enhancing its global presence.
The partnership with Zing increases digital payment methods and product growth.
Checkout.com launched Octopus for online payments, a first for global PSPs.
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