Senior Solutions Engineer | Germany | Remote at Grafana Labs

Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, ObservabilityIndustries

Requirements

5+ years of technical pre-sales experience
Strong judgment, collaboration, and leadership for various and complex assignments
First-class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers, and articulate value proposition and technical advantages
Love solving technical challenges and thrive on bringing creative solutions to customers
Technical mindset and desire to grow technically
Must be located in Germany

Responsibilities

Partnering with Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill, and credibility
Delivering product and technical presentations to potential and existing customers
Effectively communicate with customers and internal teams to provide feedback on products and the competitive landscape
Driving product conversations based on customer needs and problems
Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public or private enablement material

Skills

Grafana

Grafana Cloud

Grafana Mimir

Grafana Loki

Grafana Tempo

Observability

Solutions Engineering

Technical Demos

Customer Enablement

Sales Engineering

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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