Senior Solutions Engineer - LATAM

Position Overview

Twilio is seeking a Senior Solutions Engineer - LATAM to join the Digital Sales Communications team. This role is crucial for enabling customers to build the future of communications and is a key part of the sales team focused on the Digital Sales segment.

About the Role

Senior Solutions Engineers at Twilio are responsible for achieving the "Technical Win" and ensuring the best "Product Fit" for our customers. They manage the technical pre-sales relationship, conduct technical discovery, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions to build customer trust in Twilio's offerings.

This role requires comfort in engaging with mid-level managers and sketching API flows on a whiteboard with customer software engineers. As a Senior Solutions Engineer, you will independently manage low to mid-complexity opportunities, gain exposure to all aspects of a deal, and develop comprehensive knowledge of Twilio's technology and the deal cycle. You will also proactively identify and resolve issues to improve team efficiency and effectiveness, potentially leading small to medium technical projects with limited oversight.

Responsibilities

• Pre-Sales Activities: Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP responses, design documentation, technical presentations, and enablement sessions.
• Customer Success: Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on the effective use of Twilio's APIs.
• Trusted Advisor: Establish yourself as a trusted advisor by understanding customer technical challenges through discovery, and then designing, demonstrating, and presenting innovative solutions that address business needs.
• Product Demonstrations: Build and present highly interactive, complex, and engaging customer product demonstrations to showcase the capabilities of Twilio's Communications Products, fostering strong relationships with both technical and non-technical stakeholders.
• Problem Solving: Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge to drive results and lead others to success.
• Initiative: Take initiative to identify and solve problems for both customers and within the organization as it grows.
• Knowledge Sharing: Contribute to the broader Twilio Solutions Engineering community by sharing knowledge, constructing demonstration materials, and creating reusable presentations.

Qualifications

Twilio values diverse experiences from all industries and encourages all qualified candidates to apply. We welcome individuals whose careers may not have followed a traditional path.

Required:

• 5+ years of pre-sales experience selling complex, technical products.
• OR 6+ years of professional experience supporting technical products coupled with customer-facing experience.