Senior Solutions Engineer | Chicago, Minneapolis, St. Louis | Remote at Grafana Labs

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Open Source, Observability, SaaSIndustries

Requirements

Ideally located in Chicago, Minneapolis, or St. Louis
1-3+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space
Strong judgment, collaboration, and leadership skills (startup environment with varied and complex duties)
Ability to work and collaborate with an international remote-first team
First-class written and oral communication skills to articulate value proposition and technical advantages
Passion for solving technical challenges and bringing creative solutions to customers
Technical mindset with a desire to grow technically (e.g., recent coding bootcamp grad or equivalent)

Responsibilities

Join as an early member of a high growth team to solve technical and customer problems
Partner with Sales team to articulate Grafana value proposition, vision, and strategy to customers
Own technical engagement with customers and help close high-velocity opportunities through competitive knowledge, technical skill, and credibility
Deliver product and technical presentations to potential and existing customers
Proactively communicate with customers and internal teams to provide feedback on products and competitive landscape
Drive product conversations based on needs and problems learned during customer interactions
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create enablement material

Skills

Grafana

Grafana Cloud

Grafana Mimir

Grafana Loki

Grafana Tempo

Observability

Metrics

Logs

Traces

Demos

Technical Evaluations

Customer Enablement

Sales Engineering

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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