Intradiem

Senior Solutions Consultant

United States

Intradiem Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess a Bachelor’s degree and a minimum of 7 years of experience in consultative sales, preferably within the technology or automation industry, with a strong understanding of contact center operations and business processes. Demonstrated experience in partnering with sales teams and engaging with key decision-makers is essential.

Responsibilities

The Senior Solutions Consultant will collaborate with the sales team to identify and understand customer business problems within contact centers, demonstrate Intradiem’s automation solution’s capabilities, and align solutions with customer needs and business plans. They will conduct in-depth discovery sessions, evaluate business requirements, develop customer value propositions, and participate in customer discovery sessions, value and business case reviews, and business requirement discussions.

Skills

Contact Center Operations
Business Problem Identification
Relationship Building
Customer Needs Alignment
Consultative Sales
Tools for Customer Value Development

Intradiem

Intelligent automation solutions for call centers

About Intradiem

Intradiem specializes in intelligent automation solutions tailored for call centers and customer service teams. Their software automates routine tasks, enhancing workforce management and improving productivity, employee engagement, and customer experience. Clients, including both remote and in-person teams, subscribe to their Software-as-a-Service (SaaS) platform, which is accessible online and can be implemented quickly, often within 12 weeks. Intradiem's software processes large amounts of data in real-time, taking immediate actions based on set rules, which helps reduce operating costs and keeps agents engaged. The company stands out by seamlessly integrating with existing call center software and utilizing artificial intelligence for real-time decision-making. Intradiem's goal is to optimize workforce management, promising significant cost savings and improved results for their clients, making their solution a valuable asset for customer service operations.

Key Metrics

Alpharetta, GeorgiaHeadquarters
1995Year Founded
$29.4MTotal Funding
DEBTCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

High attrition rates in call centers could challenge long-term client relationships.
Recent leadership changes may lead to strategic shifts disrupting operations.
Reliance on SaaS solutions makes Intradiem vulnerable to cybersecurity threats.

Differentiation

Intradiem offers the only complete Intraday Automation solution for frontline workforces.
Their AI-powered technology processes massive data in real-time for immediate action.
Intradiem's solution integrates seamlessly with existing call center and workforce management software.

Upsides

Intradiem's AI predicts agent attrition with 80% accuracy, improving to 90% in 2024.
Partnerships with companies like Genesys enhance customer service solutions.
The SaaS model ensures quick implementation, with clients going live within 12 weeks.

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