Solutions Consultant
Syndigo- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor’s degree and a minimum of 7 years of experience in consultative sales, preferably within the technology or automation industry, with a strong understanding of contact center operations and business processes. Demonstrated experience in partnering with sales teams and engaging with key decision-makers is essential.
The Senior Solutions Consultant will collaborate with the sales team to identify and understand customer business problems within contact centers, demonstrate Intradiem’s automation solution’s capabilities, and align solutions with customer needs and business plans. They will conduct in-depth discovery sessions, evaluate business requirements, develop customer value propositions, and participate in customer discovery sessions, value and business case reviews, and business requirement discussions.
Intelligent automation solutions for call centers
Intradiem specializes in intelligent automation solutions tailored for call centers and customer service teams. Their software automates routine tasks, enhancing workforce management and improving productivity, employee engagement, and customer experience. Clients, including both remote and in-person teams, subscribe to their Software-as-a-Service (SaaS) platform, which is accessible online and can be implemented quickly, often within 12 weeks. Intradiem's software processes large amounts of data in real-time, taking immediate actions based on set rules, which helps reduce operating costs and keeps agents engaged. The company stands out by seamlessly integrating with existing call center software and utilizing artificial intelligence for real-time decision-making. Intradiem's goal is to optimize workforce management, promising significant cost savings and improved results for their clients, making their solution a valuable asset for customer service operations.