Senior Solutions Consultant

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Intradiem is a technology company on a mission to reinvent customer service through automation. We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

Requirements

• Understanding of contact center operations
• Ability to identify and articulate business problems within a contact center
• Strong relationship-building skills
• Ability to align Intradiem’s solutions with customer needs
• Experience with consultative sales processes
• Proficiency in using prescribed tools for developing and communicating customer value

Responsibilities

• Partner with the sales team to work directly with prospects and customers.
• Understand the customer’s contact center vision, business plan, roadmap, and align Intradiem’s use cases to meet customer needs.
• Develop and foster relationships with key decision-makers and contact center leaders.
• Conduct in-depth discovery sessions in support of the customer value identification process.
• Evaluate business requirements and align the appropriate use cases of the Intradiem solution as part of a consultative sales process.
• Be the subject matter expert on contact center operations, Intradiem’s solution, and vision and roadmap.
• Responsible for using prescribed tools to develop and communicate customer value and business cases.
• Participate in customer discovery sessions, value, and business case reviews.

Company Information

Who We Are: Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do: We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams.

Our Culture: We take a “people-first” approach, treating employees, customers, and each other with dignity and respect. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values:

• Servant’s Heart: Caring enough about other people to understand their problems and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude: Taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit: Leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.