Senior Solution Engineer at FreshBooks

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Customer Experience, Employee ExperienceIndustries

Requirements

4–7 years of total experience, with 2–4 years in Solution Engineering / Pre-Sales for SaaS, ITSM, or EX platforms
Proven expertise in creating and delivering engaging demos and POCs
Strong understanding of SaaS architectures, APIs, integrations, and cloud ecosystems
Exposure to Employee Experience (EX), ITSM, or workflow automation solutions preferred
Excellent analytical, problem-solving, and presentation skills
Strong interpersonal and communication abilities to engage both technical and business stakeholders
Bachelor’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience)
Familiarity with the Freshworks suite

Responsibilities

Collaborate with SMB and mid-market customers to identify business needs and technical requirements
Conduct effective discovery sessions and design tailored solutions leveraging Freshservice, Freshchat, and other EX offerings
Deliver high-impact product demonstrations and Proofs of Concept (POCs) aligned with customer goals
Address technical inquiries and objections with clarity and confidence
Translate customer requirements into solution architectures and configurations that best utilize Freshworks products
Prepare technical proposals, SoWs, and RFP/RFI responses ensuring solution accuracy and alignment
Evaluate opportunity feasibility, highlight potential risks, and suggest mitigation strategies
Work closely with Sales, Product Management, Engineering, and Customer Success to ensure a seamless customer journey
Share field insights and contribute to product enhancements and roadmap discussions
Act as a trusted technical advisor, supporting regional field teams and customer engagements
Articulate the value proposition and technical capabilities of the Freshworks EX platform to diverse audiences — from IT administrators to C-level executives
Stay current on Freshworks product updates, integrations, and broader SaaS ecosystem trends
Proactively upskill in areas like automation, AI, and ITSM workflows to strengthen consultative selling

Skills

Key technologies and capabilities for this role

Pre-SalesSolution EngineeringCustomer DiscoveryTechnical DemonstrationsFreshworks EXSMB SalesMid-Market SalesAccount Executive Collaboration

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What are the key responsibilities of the Senior Solution Engineer?

Key responsibilities include pre-sales engagement with SMB and mid-market customers, conducting discovery sessions and demos for Freshservice and Freshchat, designing solution architectures, preparing technical proposals, and collaborating with sales, product, and engineering teams.

What products will I be working with in this role?

You will work with Freshworks Employee Experience (EX) suite, including Freshservice, Freshchat, and other EX offerings.

What is the company culture like at Freshworks?

Freshworks emphasizes a people-first approach to AI, building uncomplicated service software for exceptional customer and employee experiences, with a fresh vision focused on real impact and global collaboration among over 4,500 employees.

What makes a strong candidate for this Senior Solution Engineer role?

A strong candidate is skilled and customer-focused, with experience partnering with Account Executives, conducting discovery sessions, delivering demos and POCs, designing solutions, and collaborating cross-functionally in sales cycles for SMB and mid-market customers.

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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