Senior Solution Architect at Contentful

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital AgenciesIndustries

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
5+ years in a customer-facing Solution Architect, Technical Consultant, or Implementation Consultant role; consulting experience preferred; must have experience leading technical discussions with both technical and non-technical stakeholders
Proven expertise with API-first, composable content platforms (e.g., Contentful, Contentstack, Sanity); experience with legacy CMS platforms (e.g., Drupal, AEM, Sitecore) a plus
Strong understanding of composable/MACH principles, headless CMS architecture, and best practices for building content-driven applications
Professional experience designing or implementing microservices-based architectures and transitioning away from monolithic systems
Hands-on proficiency with modern web technologies, such as React/Next.js, Vue, Angular

Responsibilities

Create and deliver technical enablement on product platform features to customers, providing consultative advice and recommendations on specific implementation use cases
Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions
Keep abreast of Contentful product developments and synthesize these into best practices, workshops, and enablement materials for customers
Create prototypes or code examples to facilitate customer onboarding and support projects
Maintain a foundational understanding of technologies related to Contentful and stay up to date with industry trends
Continuously seek, synthesize, and communicate customer product feedback to Product Management, Engineering, and Marketing teams
Support engagement managers on quoting and scoping of SOWs
Partner with Sales, Customer Success Managers, and Solution Engineers to ensure a successful customer experience with Contentful
Continuously improve professional skills through activities such as training, reading, and seeking mentorship
Collaborate closely with Technical Project Managers on customer implementations and cross-functionally with CSMs, Account Executives, Support, and Solution Engineers
Identify and manage risks, adapting in real time to help customers overcome obstacles
Refine best practices and deliver opinionated, experience-based guidance; contribute to thought leadership through Voice of the Customer sessions, blogs, workshops, or speaking at events

Skills

Key technologies and capabilities for this role

Solution ArchitectureTechnical ConsultingCustomer DiscoveryWorkshopsPrototypingCode ExamplesProduct EnablementHeadless CMSDigital ExperiencesImplementation Design

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

This information is not specified in the job description.

What are the key responsibilities of a Senior Solution Architect at Contentful?

Responsibilities include creating technical enablement, proposing solution designs after customer discovery, delivering workshops, creating prototypes, and communicating customer feedback to internal teams.

What salary or compensation does this position offer?

This information is not specified in the job description.

What is the team structure like for this role?

You'll collaborate closely with Technical Project Managers, Customer Success Managers (CSMs), Account Executives, Support, and Solution Engineers to ensure customer success.

What makes a strong candidate for this Senior Solution Architect role?

Strong candidates have customer-facing consulting experience, ability to provide technical guidance and strategic consultation, and skills in leading workshops, architecture design, and synthesizing customer insights to influence product direction.

Contentful

Digital content management platform for businesses

About Contentful

Contentful offers a platform for digital content management that enables businesses to create, manage, and deliver content without coding. Its content management system (CMS) is designed for teams to streamline their content production and maintain a consistent experience across various brands and channels. Unlike competitors, Contentful operates on a freemium model, providing free access to basic features while charging for advanced capabilities. The company's goal is to empower businesses to effectively manage their digital content at scale.

Berlin, GermanyHeadquarters

2013Year Founded

$324.4MTotal Funding

SERIES_FCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Stock Options

Fertility Treatment Support

Unlimited Paid Time Off

Parental Leave

Professional Development Budget

Wellness Program

Phone/Internet Stipend

Home Office Stipend

Risks

Emerging CMS platforms with lower costs threaten Contentful's market share.

Integration challenges from the Ninetailed acquisition could disrupt operations.

The freemium model may limit revenue growth if users don't convert to paid plans.

Differentiation

Contentful offers a composable content platform for digital-first businesses.

The platform integrates seamlessly with hundreds of tools through open APIs.

Contentful's CMS allows content management without needing to write code.

Upsides

Contentful's acquisition of Ninetailed enhances its AI-driven content personalization capabilities.

Partnerships with Vercel and SAP expand Contentful's integration and market reach.

The rise of generative AI tools presents opportunities for Contentful's platform enhancement.

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